Ordered Product ... Put Wrong E-mail Address

I typed in my client's order for Bit Defender 2010 Total Protection.

The only problem was that I typed in the wrong e-mail address for my client. I was off by one letter. So he never received the e-mail from avangate.com.

We tried to contact avangate.com, but since we didn't have the transaction number, we couldn't really speak to them, or even login. <img class= " />

The client's credit card has already been charged, but we couldn't find the order via their website:

https://secure.avangate.com/myaccount/order_lookup/

How do we get the license, and the e-mail corrected? Or do we have to cancel the transaction via the bank?

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Alex Stanciu

Hello naito,

We have created you an email ticket and one of my colleagues from the Customer Care department will contact you shortly. Please reply to that email with the correct email address of the client that for which you tried to purchase BitDefender .

We are looking forward to your reply.