Windows Vista Thinks Bitdefender Is Turned Off

smk123
smk123
in Bitdefender 2010 products

Running Windows Vista 32bit and Bitdefender Antivirus 2010


When I start the computer, even though Bitdefender appears to be running fine, Windows thinks "Bitdefender is reporting that it is turned off" and displays that warning. EVENTUALLY (after ~6 minutes), the operating system realizes that Bitdefender is turned on.


It is as if it takes around 6 minutes for Bitdefender to "register" with the operating system.


This problem did not occur with Antivirus 2009.


Any ideas on how to fix this?


Thanks.

Comments

  • Alex Stanciu
    Alex Stanciu ✭✭

    Hello smk123,


    In order to be able to investigate this sittuation please follow the steps bellow :


    1. Open My Computer.


    2. Browse to


    C:\Program Files\BitDefender\BitDefender 2010


    - considering that BitDefender was installed on the default C partition


    3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )


    4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .


    5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .


    Thank you.

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