Windows Vista Thinks Bitdefender Is Turned Off

smk123

Running Windows Vista 32bit and Bitdefender Antivirus 2010

When I start the computer, even though Bitdefender appears to be running fine, Windows thinks "Bitdefender is reporting that it is turned off" and displays that warning. EVENTUALLY (after ~6 minutes), the operating system realizes that Bitdefender is turned on.

It is as if it takes around 6 minutes for Bitdefender to "register" with the operating system.

This problem did not occur with Antivirus 2009.

Any ideas on how to fix this?

Thanks.

Alex Stanciu

Hello smk123,

In order to be able to investigate this sittuation please follow the steps bellow :

1. Open My Computer.

2. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition

3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )

4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .

5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .

Thank you.