After Installing Bdts 2010, Outlook Delivers Duplicate Email
Outlook now delivers two copies of each incoming email message with exact same timestamp after I installed Bit Defender Total Security 2010. My Internet Service Provider verifies the problem is not on their side. Any ideas what happened?
Thanks,
Dan
Comments
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Hello DPB,
In order to further investigate this sittuation please follow the steps bellow :
1. Open BitDefender in Expert Mode;
2. Select the Antivirus module on the left and go to the "Shield" tab;
3. Click on the Custom Level button;
4. Uncheck "Scan Incoming e-mail" then click on Ok
5. Test to see if the same issue occurs;
5. If it does, disable the Antispam module as well and check what is happening.
Also, please follow the steps bellow :
1. Open My Computer.
2. Browse to
C:\Program Files\BitDefender\BitDefender 2010
- considering that BitDefender was installed on the default C partition
3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )
4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .
5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .
Thank you.0 -
Hello DPB,
In order to further investigate this sittuation please follow the steps bellow :
1. Open BitDefender in Expert Mode;
2. Select the Antivirus module on the left and go to the "Shield" tab;
3. Click on the Custom Level button;
4. Uncheck "Scan Incoming e-mail" then click on Ok
5. Test to see if the same issue occurs;
5. If it does, disable the Antispam module as well and check what is happening.
Also, please follow the steps bellow :
1. Open My Computer.
2. Browse to
C:\Program Files\BitDefender\BitDefender 2010
- considering that BitDefender was installed on the default C partition
3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )
4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .
5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .
Thank you.
Okay, will try. Menwhile SupportTool has been running and has hanged twice. Progress Bar goes immediately to 40% complete and stays there. Why?
In note above, what is a "PM"?0 -
Alex,
Unchecking the AntiVirus "Scan Incoming Email" did NOT change anything—still receive duplicate email.
However, disabling AntiSpam did fix the problem.
Please advise next step.
FYI, SupportTool is a waste of time. It has hung up on my three times, all at the 40% completion of progress bar. I checked performance monitor on the task and it wasn't getting any CPU time.
Dan0 -
Hello DPB,
We have contacted you through the email. Please follow the steps described in the next BitDefender article and reply to our email with the following reports attached : "sysdump.tar", "bdfileinfo.log" and "bdregnode.reg" .
We are looking forward to your reply.
Thank you.0
