Gen:tojan.heur.hype.cu4@aq0@hzg
My Bit defender total security 2010 has detected the following virus Gen:Tojan.Heur.Hype.cu4@aq0@hzg
it says: Accessed by: wmpnetwk
Location:\L\max ++.00.x86
Bitdefender could not disinfect, delete or quarantine this item. Access to this object has been denied.
Can anyone help me please!
Comments
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Hello ledonster,
Please open BitDefender Security Center, click on View logs (lower-right corner of the window) and search for the entry of this detection under the Antivirus tab, in the Realtime protection list. Double click that entry and post here a screenshot of the window with the detection details.
Cris.0 -
I have pasted a screenprint of the log into a word filr but am not permitted to upload it apparently. Notepad doesn;t accept the copy and paste of the screen....any ideas??
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MS Paint (or any other image editing software), save to JPG, attach the JPG.
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I followed instructions given to another person on here and no longer get the warning from BitDefender, but have noticed a couple of folders that appear to be the same in windows\temp. I was wondering if I have successfully got rid of the trojan. Following is my scanlog:
BitDefender Log File
Product: BitDefender Total Security 2010
Version: BitDefender Antivirus Scanner
Scanning task: System Scan
Log date: 7/01/2010 5:46:34 AM
Log path: C:\ProgramData\BitDefender\Desktop\Profiles\Logs\full_scan\1262807194_1_00.xml
Scan paths:
Path 0000: C:\
Path 0001:
\
Scan Level:
Scan for viruses: Yes
Scan for adware: Yes
Scan for spyware: Yes
Scan for applications: Yes
Scan for dialers: Yes
Scan for rootkits: No
Scan for keyloggers: Yes
Virus Scanning Options:
Scan registry keys: Yes
Scan cookies: Yes
Scan boot sectors: Yes
Scan memory processes: Yes
Scan archives: No
Scan runtime packers: Yes
Scan e-mails: Yes
Scan all files: Yes
Heuristic Scan: Yes
Scanned extensions: not configured
Excluded extensions: not configured
Target Processing:
Default first action for infected objects: Disinfect
Default second action for infected objects: None
Default first action for suspect objects : None
Default second action for suspicious objects: None
Default action for hidden objects: None
Default first action for encrypted infected objects: Disinfect
Default second action for encrypted infected objects: None
Default first action for encrypted suspicious objects: None
Default second action for encrypted suspicious objects: None
Default action for password-protected objects: Log only
Scan Engines Summary
Virus signatures: 4831522
Archive plugins: 44
E-mail plugins: 6
Scan plugins: 13
System plugins: 5
Unpack plugins: 8
Basic
Scanned items: 166753
Infected items: 0 (no infected items have been detected)
Suspect items: 0 (no suspected items have been detected)
Hidden items: 0 (the scan options do not include scanning for rootkits)
Resolved items: 0 (no threats have been detected during this scan)
Unresolved items: 0 (no issues remained unresolved)
Advanced
Scan time: 00:36:43
Files per second: 75
Skipped items: 32753
Password-protected items: 0
Over-compressed items: 0
Individual viruses found: 0
Scanned folders: 22317
Scanned boot sectors: 5
Scanned archives: 148
Input-output errors: 70
Scanned processes: 61
Infected processes: 0
Scanned registry keys: 1488
Infected registry keys: 0
Scanned cookies: 16
Infected cookies: 0
Thanks for any help.0 -
Hello BluesTraveller,
As you can see in your log, no threats have been detected on your system. If you experience other problems, please open a new topic and post some more details. Please don't post in other user's topic when you're asking for assistance to clean an infection, because in most cases every infection is different. Thank you.
Cris.0 -
Here is mine if it helps
Product: BitDefender Total Security 2010
Version: BitDefender Antivirus Scanner
Scanning task: Deep System Scan
Log date: 06/01/2010 15:46:30
Log path: C:\ProgramData\BitDefender\Desktop\Profiles\Logs\deep_scan\1262792790_1_00.xml
Scan paths:
Path 0000: C:\
Path 0001:\
Scan Level:
Scan for viruses: Yes
Scan for adware: Yes
Scan for spyware: Yes
Scan for applications: Yes
Scan for dialers: Yes
Scan for rootkits: Yes
Scan for keyloggers: Yes
Virus Scanning Options:
Scan registry keys: Yes
Scan cookies: Yes
Scan boot sectors: Yes
Scan memory processes: Yes
Scan archives: Yes
Scan runtime packers: Yes
Scan e-mails: Yes
Scan all files: Yes
Heuristic Scan: Yes
Scanned extensions: not configured
Excluded extensions: not configured
Target Processing:
Default first action for infected objects: Disinfect
Default second action for infected objects: None
Default first action for suspect objects : None
Default second action for suspicious objects: None
Default action for hidden objects: None
Default first action for encrypted infected objects: Disinfect
Default second action for encrypted infected objects: None
Default first action for encrypted suspicious objects: None
Default second action for encrypted suspicious objects: None
Default action for password-protected objects: Log only
Scan Engines Summary
Virus signatures: 4742199
Archive plugins: 44
E-mail plugins: 6
Scan plugins: 13
System plugins: 5
Unpack plugins: 8
Basic
Scanned items: 607960
Infected items: 0 (no infected items have been detected)
Suspect items: 0 (no suspected items have been detected)
Hidden items: 0 (no hidden items have been detected during this scan)
Resolved items: 0 (no threats have been detected during this scan)
Unresolved items: 0 (no issues remained unresolved)
Advanced
Scan time: 03:41:01
Files per second: 45
Skipped items: 25260
Password-protected items: 1550
Over-compressed items: 12
Individual viruses found: 0
Scanned folders: 34582
Scanned boot sectors: 5
Scanned archives: 18227
Input-output errors: 86
Scanned processes: 144
Infected processes: 0
Scanned registry keys: 1803
Infected registry keys: 0
Scanned cookies: 1006
Infected cookies: 00 -
ledonster, in my second post I asked you for a screenshot of the realtime detection log. I'm still waiting for that screenshot, without which I cannot do anything.
Cris.0 -
I have attached the screenprint. Hope you can help.
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Please read the following article: http://kb.bitdefender.com/KB490
Generate the 2 logs, upload them on a file sharing server of your choice (like www.sendspace.com) and post here the download links.
Cris.0
