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Cannot Update, Firewall Disabled

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postbud
postbud
in Bitdefender 2010 products

Hello Alex,


My newly installed BD10 cannot connect. This means no update, no activation and it seems it keeps the firewall disabled.


I have tried some of the fixes on this forum including "repair".


I hope you can help me with a solution.


The url for the uploaded file about the problem is: http://www.sendspace.com/file/cbwzqp


Best regards,


postbud, Norway

Comments

  • postbud
    postbud
    edited January 2010
    Options

    Hello,


    My newly installed BD10 cannot connect. This means no update, no activation and it seems it keeps the firewall disabled.


    I have tried some of the fixes on this forum including "repair".


    I hope you can help me with a solution.


    Best regards,


    postbud, Norway

  • Cristi Raducu
    Cristi Raducu
    Options

    Hello postbud,


    The logs show that you're running F-Secure or it was partially uninstalled.


    You should completely remove F-Secure which causes conflicts and reinstall BitDefender using our uninstall tool found that: www.bitdefender.com/uninstall

  • Aurelian Neagu
    Aurelian Neagu
    Options

    Hello postbud,


    We have analyzed your reports which indicate, as my colleague Cristi Raducu already told you, the presence of another security solution.


    Please follow the steps from the e-mail in order to remove the other security solution, and then the steps for reinstalling BitDefender on the system.


    Please reply to my e-mail if you have any other question.


    Thank you.

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