Blue Screen Error After Installing Bitdefender Internet Security 2010

rex adventurer

Hello. I have the next Problem (and the same Disappointment).

I purchase (for the first time) and Installed BitDefender in a Sony VAIO running windows 7. When restarting it gave me the message blue screen error and won't turn on. I have to log in safe mode and restore the system (4 times). After restore (BitDefender gets uninstalled in the process) the computer works fine, so it is evident that BitDefender is the problem (I was trying to solve problems with this purchase not to create them). I am without protection because I uninstalled the old (good) software. So, even when I already have asked for refund I would like to continue giving a chance to this software (Because all the high rates it gets in various sites and because the time I spend researching to buy it). Can somebody please help me. I can't go much time without software protection and I will be forced to buy other software (And say goodbye to this software forever without even have it tried). Since I already read some other Technical support in the Forum, I am sending the links of the files uploaded to the site that they indicate.

Thanks.

I will be waiting for a solution.

File 1:

<a href='http://www.sendspace.com/file/3tt99q'>http://www.sendspace.com/file/3tt99q</a>

or

http://www.sendspace.com/file/3tt99q

File 2:

<a href='http://www.sendspace.com/file/qz247t'>http://www.sendspace.com/file/qz247t</a>

or

http://www.sendspace.com/file/qz247t

*P.D: There are just 2 minidump (dmp files) even when I try to install and restore the computer 4 times.

Unknown

Hello,

Unfortunately, we are not able to offer you a solution right away. I noticed that you already have a ticket created: Ticket ID: 201002281000674.We have to send t the files you provided us with to our testing team for further investigation but we will also need information regarding the configuration of your Windows.

Please be so kind as to follow the steps from the last email received from us and provide us with the necessary diagnostic report.

We are very sorry for any inconvenience that we may have created and we rest at your disposal for further information.

Thank you.