Vista email client Compatability

Nifty

Hi All,

Can you help with this problem i am currently having. Im running Vista Premium Home Edition (God help me!!!)

Whenever I attach things like JPEG or movies to my emails I get a message stating that the "SMTP server is

unreachable" and the email never sends. It just sits there and times out.

Whenever Bitdefender is deactivated it works perfectly.

Is this a compatability problem with Vista, BitDefender, or my email client??

Please help me.

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Niels

Hi Nifty

What email client are you using? Does your email account also using port 25 to send mail? Because otherwise if it uses a different port BitDefender firewall could block it. Did you already tried to make a rule in the firewall for your mail client? If not start BitDefender go to firewall,traffic,press on the add new rule icon and browse to the folder where the startfile for your mail client is located then press next. In the next steps you can allow it for using all ports but if you know the specific port then enter it. Then try again.

Regards

Niels

Nifty

Thanks Neils,

I have no firewall in my version of BD. I only have BitDefender Antivirus 10, which to my knowledge

does not feature a firewall. My email client is Mozilla Thunderbird, but I've tried windows mail and it has

the same problem.

Vista has its own inbuilt firewall, but that was active when I disabled BD and I had no problems

sending when I did that.

It must be BD related somehow....

On a side note, the emails do seem to be getting through with attachments, although the sent box

has no record. The client just thinks its timed out.

sheaven

[G'day Nifty.

I have just torn out my few remaining hairs in the past two+ days with a similar, but worse, problem. After BD's update a few days ago, I could no longer receive any email. Sending no problem.

Eventually I worked out this was an undocumented feature in BD. I turned off scanning incoming email - problem solved. And there aren't any viruses in the emails.

I'm using Thunderbird on XP Pro. My partner had the same problem with W2K and Thunderbird.

mihai_romanian

Not having your av scaning your emails could be harmfull to your PC.I suggest you keep the default settings and doing what Niels said by adding new rule.However you could switch to yahoo mail which is free and as far as i know it doesn't have this problem.

:blink:

kninejim

I was also having a similar problem as Nifty with my outlook account. Whenever I would try to send an email with a video attachment I would get a server timeout message. If I turned BitDefender off, then the email would go through. I went into outlook and increased the server timeout setting, and this seems to have fixed the problem....most of the time. It looks like BitDefender may be using an unusual amount of time scanning the video attachment, or just hanging up, which caused a timeout error on the default timeout settings. Not sure this is what's happening, but a possible explanation. BitDefender doesn't seem to take an unusually long time to scan incoming emails with video attachments, so I don't know why it would take a long time scanning outgoing mail. Might be something for the BitDefender people to look into if there are others out there having the same problem. You can change the timeout setting in Thunderbird by going to tools ->options->and in the general tab there is a box where the connection timeout is set.