Warning Before You Uninstall/re-install

Just to let you know Tech Support DannyDan said,


" Yes, if you uninstall / reinstall BD then all quarantined files will be deleted with the uninstall process. "


This caused me to lose files. Since BD marked itself as a virus it would not run, I tried to re-install BD. However, I then got an error telling me that I needed to uninstall BD first. If you follow this advice your quaratine folder will be deleted and you may lose files.


I am currently running a 3rd party program to try and get my data back.

Comments

  • Just to let you know Tech Support DannyDan said,


    " Yes, if you uninstall / reinstall BD then all quarantined files will be deleted with the uninstall process. "


    This caused me to lose files. Since BD marked itself as a virus it would not run, I tried to re-install BD. However, I then got an error telling me that I needed to uninstall BD first. If you follow this advice your quaratine folder will be deleted and you may lose files.


    I am currently running a 3rd party program to try and get my data back.


    Wouldn't backing up the quarantine folder help with that?


    Then just restore, if needed, from the backup?