Updates Fail

Bercy
Bercy
in Bitdefender 2010 products

I had a problem updating with Internet Security 2009 and was advised by Bitdefender support to upgrage to Internet Security 2010 as my registration allowed for free upgrade. I installed sucessfully, re-registered sucessfully but when I try to update, it hangs at 14% for the longest time (really long), then I get a large red exclamation point at the bottom of the page.


I have a 3 computer license, and the same thing happens on my laptop. Can anyone advise how to correct this?

Comments

  • Unknown
    Unknown

    Hi Bercy,


    In order to solve this issue please follow the steps bellow :


    1. Download the "support.exe" tool from HERE . Do not run it yet.


    2. Start your computer in Safe Mode.


    - restart the computer;


    - repeatedly press the "F8" key several times before Microsoft Windows begins to load (you need to press "F8" until you will be displayed a text menu);


    - select "SAFE MODE" in the text menu and press "Enter".


    - wait while Windows loads in Safe Mode; this process ends with a confirmation message; click "Yes" to acknowledge.


    3. Run the tool downloaded earlier then reboot your computer normally .


    4. Try to update BitDefender and let me know if the same issue occurs.


    Regards,

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