Updates Fail

Bercy

I had a problem updating with Internet Security 2009 and was advised by Bitdefender support to upgrage to Internet Security 2010 as my registration allowed for free upgrade. I installed sucessfully, re-registered sucessfully but when I try to update, it hangs at 14% for the longest time (really long), then I get a large red exclamation point at the bottom of the page.

I have a 3 computer license, and the same thing happens on my laptop. Can anyone advise how to correct this?

unknown

Hi Bercy,

In order to solve this issue please follow the steps bellow :

1. Download the "support.exe" tool from HERE . Do not run it yet.

2. Start your computer in Safe Mode.

- restart the computer;

- repeatedly press the "F8" key several times before Microsoft Windows begins to load (you need to press "F8" until you will be displayed a text menu);

- select "SAFE MODE" in the text menu and press "Enter".

- wait while Windows loads in Safe Mode; this process ends with a confirmation message; click "Yes" to acknowledge.

3. Run the tool downloaded earlier then reboot your computer normally .

4. Try to update BitDefender and let me know if the same issue occurs.

Regards,