Trialing Bitdefender And Baffled By Reticent Malware...

Sealion

On the one hand, the scan log shows the malwares have been deleted...

Object Name Threat Name Final Status

C:\Documents and Settings\F**** G****\DoctorWeb\Quarantine\WxBug.EXE Adware.AWS.A Deleted

C:\Download\Install_AIM.exe Adware.AWS.A Deleted

C:\Documents and Settings\F**** G****\Local Settings\Application Data\Identities\{A6B037BB-0B80-4A5F-90ED-CDF54D010DA1}\Microsoft\Outlook Express\Inbox.dbx Generic.Peed.Eml.DDFBEE21 Deleted

...on the other, the results of a new deepscan shows that they're still there lurking...

1) Adware.AWS.A "delete failed" on 2 issues

C:\Documents and Settings\F**** G****\DoctorWeb\Quarantine\WxBug.EXE=>wise0008

C:\Download\Install_AIM.exe=>wise0041=>wise0008

2) Generic.Peed.Eml.DDFBEE21 "delete failed" on 2 issues

C:\Documents and Settings\F**** G****\Local Settings\Application Data\Identities\{A6B037BB-0B80-4A5F-90ED-CDF54D010DA1}\Microsoft\Outlook Express\Inbox.dbx=>(message233)

C:\Documents and Settings\F**** G****\Local Settings\Application Data\Identities\{A6B037BB-0B80-4A5F-90ED-CDF54D010DA1}\Microsoft\Outlook Express\Inbox.dbx=>(message234)

Not impressed, so far with BitDefender. While I am not concerned with the virus in DoctorWeb's quarantine, I'd like to get rid of the rest. However based on the trial BitDefender antivirus software I have downloaded, I can't figure how to scan the e-mail inbox to identify and delete the offending messages or resolve the rest of the issues...

Any advice, anyone???...

AndreiASM

Have you uninstalled DoctorWeb? To delete the files, temporarly deactivate BD real-time protection and manually delete those files. You may also want to delete the infected e-mail messages from Outlook. Don't forget to re-enable BD real-time protection after you're done.

Andrei

Niels

Hello Sealion

No antivirus can rebuild an installer so you have to delete the entire installer.

The reason why BitDefender can't delete it is because the mails are stored in a database which BitDefender doesn't have access to.

Open outlook and delete the infected mail. Then empty your deleted items folder. After that go to file, data file management ,select the current mail archive,Setting ,Compact Now. You have to disable realtime protection first.

Best regards

Niels

Sealion

Thanks for the reply...

How do I identify the infected files in Outlook?

I read that someone was able to selectively scan the inbox to find the offending files but I can't figure out how to do that...

Will deleting DrWeb resolve the first 2 issues?...

Thanks for the help...

Hello Sealion

No antivirus can rebuild an installer so you have to delete the entire installer.

The reason why BitDefender can't delete it is because the mails are stored in a database which BitDefender doesn't have access to.

Open outlook and delete the infected mail. Then empty your deleted items folder. After that go to file, data file management ,select the current mail archive,Setting ,Compact Now. You have to disable realtime protection first.

Best regards

Niels

Niels

Hello Sealion

A second reason why BitDefender can't delete the infection is also because it is located in a quarantaine folder.

Are you using drweb cureit! or the full version? If the full version I recommend that you uninstall it to avoid conflicts. You can rightclick on the Inbox.dbx file and choose BitDefender Antivirus go to C:\Documents and Settings\F**** G****\Local Settings\Application Data\Identities\{A6B037BB-0B80-4A5F-90ED-CDF54D010DA1}\Microsoft\Outlook Express\Inbox.dbx Generic.Peed.Eml.DDFBEE21 (but you have to go to tools,folder options,display/view and check show hidden files and folders press on apply.

Best regards

Niels.

Sealion

Thanks...

I have followed your instructions and shown hidden files and even operating systems files but when I scan the inbox and BitDefender finds the infected file, it still cannot delete it and it does not identify the file (it just says message 242), so that I could delete it manually...

As for DrWeb, it's not found in the programs to uninstall but rather on the Desktop. Should I delete the file there?...

Hello Sealion

A second reason why BitDefender can't delete the infection is also because it is located in a quarantaine folder.

Are you using drweb cureit! or the full version? If the full version I recommend that you uninstall it to avoid conflicts. You can rightclick on the Inbox.dbx file and choose BitDefender Antivirus go to C:\Documents and Settings\F**** G****\Local Settings\Application Data\Identities\{A6B037BB-0B80-4A5F-90ED-CDF54D010DA1}\Microsoft\Outlook Express\Inbox.dbx Generic.Peed.Eml.DDFBEE21 (but you have to go to tools,folder options,display/view and check show hidden files and folders press on apply.

Best regards

Niels.