Stops Working

milalari
milalari
in Bitdefender 2010 products

Hi couple of days now I'm using bit defender2010 and I must say I 'm not sure about its work.I have very strange problems and now I've noticed that it blocks my browsing and it stops working altogether after which I get message that I need to restart my system.Could you please help me?

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  • Unknown
    Unknown

    Hello Milalari,


    In order to troubleshoot the issue you are encountering we would like you to follow the steps below:


    1. Click on Start and then choose My Computer/Computer.


    2. Browse to:


    C:\Program Files\BitDefender\BitDefender 2010


    - considering that BitDefender was installed on the default C partition


    3. Doubleclick on the supporttool.exe file - if you are using Vista or Windows 7, rightclick on the supporttool application file and select Run as Administrator


    4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish


    5. Go to the Desktop and send me the file that was created by the SupportTool.


    6. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.


    To send the file please upload it HERE or to any other upload websites you may use then send me a PM (Private Message) with the download link.


    Regards,

All Time Leaders

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