Bitdefender Not Allowing Ftp Connection

selfhc

Can someone assist with how to set Bitdefender to allow ftp access? I am trying to help someone remotely but I don't run bitdefender. I generally help this client with website issues, including coffeecup but I don't know much abuot bitdefender specifically.

Is there a setting that needs to be changed to allow ftp access? Can someone please provide step instructions as how to do this?

thanks

Unknown

Hi,

How are you trying to access a FTP server ? You can add an exception for the port 21 TCP within BitDefender Firewall module. Please provide me with more details as follows:

- what OS are you using on the computer having BitDefender ?

- what BitDefender product are you using ?

- how are you trying to connect to the FTP server ? application, browser

- any error message displayed ?

Regards,

user0904

Hi,

../You can add an exception for the port 21 TCP within BitDefender Firewall module../

Regards,

And may you explain how to do this?

@selfhc

I had the exact same problem and I solved it by

- opening bitdefender's main window

- click on options (top right)

- turn on expert view

- go to the firewall tab

- click on the devices tab

- click "add" and type the domain name which you want to connect (e.g ftp.example.com)