File Vault Password Fails

tr3prid

I have tried entering my password, but cannot get the file vault to open. Is there any way to open it - such as reset the password?

Mihaela M.

Hi foquito,

I apologize for my delay in responding to your post.

In case you are still having the issue you described, please tell me what is happening when you try to open the File Vault you created. If you are receiving an error message you can reply here with a Screenshot of it.

If you forgot the password you have chosen, be informed that you cannot reset it, because BitDefender File Vault is using Advanced Encryption Standard on 256 bits.

For more details please access the following link:

http://en.wikipedia.org/wiki/Advanced_Encryption_Standard

How to take a Screenshot:

1. When the window is on the screen please press the "PrintScreen" key ("PrintScreen" is located at the top of the keyboard, at right. At this step we can not see anything, as the picture is copied into Windows's clipboard);

2. Open a graphic editing application (We recommend using the standard Paint program, that comes with every Windows installation (Start > Program > Accessories > Paint));

3. Paste the picture in a new Paint document;

4. Save the file in JPEG format.

Thank you.