[solved]using Different Versions Of Internet Security (2010/2011) On Different Pc's Not Possible

Leonie

Last year I installed Internet Security 2010 on 1 new laptop (Windows 7, 64 bit) and 2 older PC "s (XP 32 bit).

Licence had to be renewed 2 weeks ago.

During installation on the Windows7 laptop an automatic scan was started and advised to install IS2011 install on the laptop. I've contacted customer support, because I had problems during the installation of 2011.

Customer support advised me to install IS2011 on the new laptop and keep IS2010 on the older 2 PC's (XP SP3, not enough disk space).

Now the problem is that by upgrading to 2011 I've received a new licencenr that only works in IS2011 and is not accepted in IS2010. It seems like it is not possible to use different versions (2010/2011) on different PCs.

The problem is that the licencenr for IS 2011 is not accepted in IS 2010... The warning "your licencenr is too short" appears when registering in 2010.

I have contacted customer support several times by mail and telephone, got 3 ticket nrs since 8th october, but still no answer! When calling Support: no answer because it's to busy. On the 8th october they promised to contact me for a solution.

In the meantime my licences on the 2 older PCs has expired, so that they are unprotected ...I already payed for IS2011.

Question: Anyone knows what to do? Maybe it is possible to return to version 2010 if you already have installed 2011 and how do I get the right licencenr for 2010?

nikki605

If you look in my sig, I have BDAV 2011 installed on 2 PCs and BDAV 2009 installed on 1 older PC. All 3 are using the same 20-digit license key, so it can be done.

I'm sure when George sees your post, he will be able to help you.

Regards,

George R.

Hello Leonie,

A colleague from Customer Care will contact you shortly via email. Your licenses will be adjusted so that you can use both versions of BitDefender.

P.S. Thanks Gary

nikki605

P.S. Thanks Gary

No problem. Thank YOU!