Takes Ages To Shut Down With Bitdefender Internet Security 2011

mlesser

Dear All,

Please help - I installed IS 2011 a week ago - it now takes my machine over 5 mins to shut down - what do I do to stop this? I originally did some online research and on the advice of an online post turned off "Active Virus Control" in "Advanced Settings". This Did work but pretty soon it caused my whole system to crash.

What can I do - (alternatively what other info do I need to submit).

I just want standard internet protection - nothing complex. I don't play MMORPGs etc, or use a VPN. I don't want my computer to be constantly scanning and definitely don't want it to take for ever to turn on and off?

Regards,

Marcus

nikki605

It would help if you gave us a little more info on your PC:

- what OS & SP are you running- WinXp (SP3), Vista (SP2), Win7 (32-bit or 64-bit)?

- is it current with all Microsoft critical updates?

- what speed & type processor (CPU)?

- how much memory (RAM)?

- have you recently scanned your PC to make sure there are no virus/malware infections, etc.?

Finally, the most important question...

- do you have any other security programs installed (antivirus, antimalware, firewall, etc.)?

- have you recently uninstalled any other security programs prior to installing BDIS and how did you uninstall them?

Leftover traces of previous security programs which conflict with the real time protection of BD are the most frequent causes of this type of issue.

Awaiting your reply,

mlesser

Hi,

Thanks for getting back - still have the same problem. I've checked but I don't believe I have any other security programmes running - used to run Norton 360 but uninstalled that when I installed Bitdefender. However happy to check this if you can advise how to do so. Details are:

Vista SP2

All critical updates have been installed

Processor: AMD Phenom 9150e Quad-Core Processor, 1800 Mhz, 4 Core(s), 4 Logical Processor(s)

Memory: 4gb installed. 3.25gb available. 1.57Gb available physical memory

Scans - yes, I scan regularly

Many thanks for your help.

Marcus

It would help if you gave us a little more info on your PC:

- what OS & SP are you running- WinXp (SP3), Vista (SP2), Win7 (32-bit or 64-bit)?

- is it current with all Microsoft critical updates?

- what speed & type processor (CPU)?

- how much memory (RAM)?

- have you recently scanned your PC to make sure there are no virus/malware infections, etc.?

Finally, the most important question...

- do you have any other security programs installed (antivirus, antimalware, firewall, etc.)?

- have you recently uninstalled any other security programs prior to installing BDIS and how did you uninstall them?

Leftover traces of previous security programs which conflict with the real time protection of BD are the most frequent causes of this type of issue.

Awaiting your reply,

nikki605

Please follow the procedure below to have BD tech support investigate your issue further.

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,

Unknown

Hello Marcus,

I've created a ticket on your behalf with ID: 201107011000678. Please check your email for further instructions on how to continue troubleshooting.

If you can, try to come online tomorrow after 8:00PM UK time would be perfect as I am still in the night shifts.

Regards,