No Icon In System Tray

traxi
traxi
in Others

Hey all,


For some reason the bitdefender icon is not visible anymore in the system tray. I used the repair function in the control panel and that brought it back.


But after a reboot, the icon has dissapeared again.


Is this normal or has something gone corrupt?


I'm using Bitdefender internet security 2011, and Win7.


Any tips are more then welcome,


thank you.

Comments

  • Mihaela M.
    Mihaela M.

    Hi traxi,


    Sorry for our delay. In order to further assist you, please:


    1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.


    2. Click on Start and then choose My Computer/Computer.


    3. Browse to:


    C:\Program Files\BitDefender\BitDefender 2011


    - considering that BitDefender was installed on the default C partition


    4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator


    5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish


    6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)


    7. Reconnect your internet cable (only after you have moved the file to the new location)


    8. Upload the created file HERE


    9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.


    10. Send me a PM (Private Message) with the download link and also include a link to this topic.


    Thank you!

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