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Expert Mode Option

edited February 2011 in Others

when i r click on the bd icon - show -i get only the clouds (background) of the panel in expert. the only way I can get the expert panel to show is -go to options there and select basic or intermediate view - then close and open back up to see the expert view.

I told bd they had me download remove tool, did it, also sent them the file they wanted me to create - reinstalled -same thing again

this all happens on my ibm t43p thinkpad

my desktop home built - fast amd,lots of ram, bd hogs the screen when it starts a scan -cannot stop of pause it when I select - takes several seconds to react to a keyboard or mouse command -a real problem -same thing from bd- send this file -pull it off- reinstall it - same thing -

the older version i had no problems

i tried to talk with them a few times with no help -i find myself just repeating the same thing over and over

i would be very upset if i took my car in for a problem and they just started a trial and error method of finding a fix -does anyone see a problem here?

I also (desktop only) have the db icon gone ablout 1/2 the time -sometimes its there -or not -same as so many others have reported on this site.

Again & Again & Again :wacko:


  • nikki605
    edited February 2011

    What OS are you running on each of the PCs - WinXP, Vista, Win7? 32-bit or 64-bit?

    Also, which BD product do you have installed - Antivirus Pro, Internet Security or Total Security? Is it updated to the latest build -

    If you look in my signature, I am running BDAV on 2 ThinkPads with no major problems. If you click on the Full System Spec links after each one, you can see their configuration.

    If you still have BD installed on both the t43p and the desktop, you can follow the procedure below on each PC to have BD tech support investigate further.

    1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

    2. Click on Start and then choose My Computer/Computer.

    3. Browse to:

    C:\Program Files\BitDefender\BitDefender 2011

    - considering that BitDefender was installed on the default C partition

    4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

    5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

    6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

    7. Reconnect your internet cable (only after you have moved the file to the new location)

    8. Upload the created file HERE

    9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

    10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information. If you have current trouble ticket(s) open on either PC, include those numbers in the PM so that DanyDan can see what has already been done.

    It may take several days for them to analyze the files and respond depending on their workload, so please be patient.