Bd Internet Security 2011 Bdftdif.sys & Bsod

Cubbiegirl

A few days ago I started using BitDefender Internet Security 2011, previously I have been using 2009 version without much problem. However, since the 2011 version is installed I have been getting BSOD basically once a day (or more) at some random time. Right before it happens, my internet pages will stop loading even though everything is connected fine. Then as soon as I close the internet browser, the BSOD shows up telling me there was a problem was bdftdif.sys

My mom had purchased license for both of our computers and she has not experienced this problem.

I have Windows XP and mostly uses Firefox.

The 2 most recent minidump files can be found in this downloading link:

http://www.mediafire.com/?91r6u2p0bhywh03

Any help would be appreciated. Thanks.

nikki605

Do you have any other security software programs installed?

Please follow the procedure below to have BD tech support investigate your issue further.

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,

Unknown

Hello,

I have received your PM however the file you sent me is not the log file but a log text file. Please check your associated email address and follow the enclosed steps. Attach the results "sysdump.tar" as a reply to the ticket I've created on your behalf.

Ticket ID: 201103201004511.

Best regards,