Vsserv.exe Thrashing Hard Drive And Using All Cpu

Paul_G

Hi.

I'm running BD Internet Security 2011 (after upgrading from 2010, thanks to a previous issue). My PC is: 1.86GHz Pentium, 2Gb RAM, XP SP3 (Dell Inspiron 9300)

VSServ.exe is taking all my resources. Browsing to a new website (especially GMAIL) is extremely problematic.

I have tried disabling various options in the update tab and have now disabled updates all together but to no avail.

Please help...

Paul_G

nikki605

Do you have any other security programs installed on your PC, or, have you previously uninstalled any such programs?

Please follow the procedure below to have BD tech support investigate your issue further.

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,