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Bit Defender Is 2011 Strange Message

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Hi,


I've Bit Defender Internet security 2011 installed on a WIn XP SP3 and two strangte things happen every time I restart the machine.


-When it is loading the OS before the windows splash screen, a blue window came up with a message saying: "Your Anti Virus need to clean some file.


Bit Defender could't clean the file. Please contact Support"


-Every time I get into windows the anti virus scanner starts on it's own and I didn't set to do that. I try to cancel it, and it come up again. Only 5 times later it won't come again.


Thank you for your help.

Comments

  • Hello,


    I have created a ticket on your behalf in order to troubleshoot the issue you encounter. Ticket ID: 201103261004601. Please send me the requested log files via email. Thanks.


    Looking forward to your answer!