Generic.peed - Uninformative Support

decroft

I had an infected email in my trash, using Thunderbird. The solutions offered are useless.

First, the infected emails are identified by a =message number that does not exist in Thunderbird. I suspect it is a randomly generated number created by Bitdefender during a scan, so when the forum "experts" say delete the email with message number ******, the message can't be found. NOTE: the message number is NOT the "order received" number seen in the email view pane.

Second, the other solution was to delete the entire contents of the trash folder. You have got to be kidding me. I, like everyone else, store emails in the trash folder and subfolders.

The solution is to fix Bitdender so it shows the infected emails subject line and or date, not some useless id number that exists only in memory during Bitdefnders scan.

If I'm wrong about the message number, please show me where it is, and I've looked everywhere including message source.

I was able to delete the email by sorting by name and deleting every spam suspect ever received, very , very, time consuming.

alexcrist

Hello decroft,

First of all, stop being sarcastic! Expressions like the forum "experts" really don't belong here.

Probably you don't know, but all moderators on this forum don't work for BitDefender (only the SuperModerators and the Virus Analysts work for BitDefender). We are just volonteers and we do this for free, because we like to and because we want to. Nobody receives ANY payment for doing this job. And yet, some users like you believe that we are Gods and WE make BitDefender buggy just to annoy YOU.

Next time you start with these expressions, at least from my part, you'll be ignored, because I don't have to stand to this kind of treatment.

Now, back to your problem: The e-mail number is NOT just a a randomly generated number created by Bitdefender during a scan. It's the way Microsoft made the dbf files. It's NOT BitDefender's fault that you can only see a number (number which is not always the same)... it's Microsft's! So go and shout at Bill Gates, not at some innocent Moderators on this forum.

And another thing: BitDefender DOES show the message subject and date. But that is not always possible (again, it's Micrsoft's fault, not BitDefender's).

Usually (as I suggested to other users), I'd ask you to send me the dbf archive which contains the infection and I'd clean it for you. But because you believe you are the smartest man on Earth, I think you can solve it on your own.

Cris.

Niels

Hello decroft

Did you tried the suggestions what I asked bushdoctor to do in this topic? (you have to scroll down a bit)

You only have to download this program to be able to open the archives.

Best regards

Niels