Vsserv.exe Process Cpu Hog

I use bitdefender 2011 on my windows 7 laptop and it has worked great for a while but now I have a problem with the vsserv.exe process- it's using all of one of my cores. I only have a dual core processor.

What can I do? It doesn't stop, and my computer works slowly.

Please help me!

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nikki605

Do you have any other security programs installed? Which specific BD product do you have? How much RAM is in your PC? Is your Win7 32-bit or 64-bit?

Please follow the procedure below to have BD tech support investigate your issue further.

1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.

2. Click on Start and then choose My Computer/Computer.

3. Browse to:

C:\Program Files\BitDefender\BitDefender 2011

- considering that BitDefender was installed on the default C partition

4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator

5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish

6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)

7. Reconnect your internet cable (only after you have moved the file to the new location)

8. Upload the created file HERE

9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.

10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.

It may take several days for them to analyze the files and respond depending on their workload, so please be patient.

Regards,

Jwd41190

Wow...seriously I don't have time for this. Just found a thread that I seen this has been going on for almost 2 years now and it is still not fixed!!! You need to get better software developers that know exactly what they are doing...anyways thanks but you just lost a customer going to Webroot they seem more user-friendly anyways.

unknown

Hello Jwd41190,

The topic you are referring to is related to older versions of BitDefender and not with the 2011 one. Please do not consider it as a general and not resolved issue as it is not the case. The very first step in understanding any issue is to check your PC and the BitDefender settings to find the root of the issue. To do that we need you to generate the Support Tool log file.

Most of the cases that I've worked on related to "Services are not responding" issue were due to multiple security solutions installed on the same PC or not installing / upgrading BitDefender correctly, and not on BitDefender's end. You mentioned that the issue start occurring recently, can you pinpoint the exact time/date ? Have you installed any new programs on your PC ?

We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.

Thank you for taking the time and please do not hesitate to contact us if you need further details from us.

Best regards,