2011 Is Slowing Down My Computer Terribly.

mjm0868

IS 2011 is slowing down my computer terribly. I have XP. I have already disabled antispam, AVC and IDS. And i have run the system tool so i can send the file.

Mihaela M.

Hi mjm0868,

Sorry for the delay. I noticed that you contacted us also via e-mail and one of my colleagues sent you a few instruction on how to improve the speed of your PC. In case you need any further assistance, please reply him.

Thank you!

jwdalle

Hi all,

I am experiencing the same problems. I just bought Bit Defender 2011 and it works great but it slows down my comp immensely and takes FOREVER for webpages and programs to load and is driving me nuts.

Can you also please send me instructions on how to improve my PC performance while still using Bit Defender?

Any help is greatly appreciated.

Thanks in advance!

- Jesse

nikki605

Welcome to the forum, jwdalle. In order to help you, we need as much information about your PC as possible as described in this KB article and in this KB article. Those articles also provide some troubleshooting methods and it would be helpful if you posted your results here after trying them.

-What is the speed/type processor (CPU)?

-How much memory (RAM) is installed?

-Which Windows OS are you running (XP, Vista, Win7)? Which architecture - 32 bit or 64 bit?

-Which specific BD 2011 product do you have installed (Antivirus Pro, Internet Security or Total Security)?

-Do you have any other antivirus, antimalware, firewall, etc. program(s) currently installed?

-Did you uninstall any other antivirus, antimalware, firewall, etc. program(s) before installing BD?

-If so, which product and what method of uninstall did you use (uninstall shortcut from Start menu, Windows Add/Remove programs or the manufacturer's Uninstall Tool?

-Which web browser and version are you using?

Any other relevant information about your PC's hardware or software configuration.

Awaiting your reply,

ralph15

Hi

Same problem as others with 2 computers (1 desktop, 1 laptop) extremely slow since installation of bitdefender.

To give you info you require -

Laptop:

CPU - 2000 MHz

RAM - Installed: 1GB, available 149MB

Running Windows 7 32 bit

Installed Bitdefender 2011 Antivirus Pro

Only other antivirus is Windows Defender

Web Browser: Internet Explorer 8

Desktop:

CPU - 1991 MHz

RAM - Installed: 512MB, available 86.4MB

Running Windows 7 32 bit

Installed Bitdefender 2011 Antivirus Pro

Only other antivirus is Windows Defender

Web Browser: Internet Explorer 8

Unknown

Hello,

Considering the fact that you are using a PC with minimum system requirements and that you also have Windows Defender enabled, I find the slowdown normal to occur.

You have two options:

- either disable Windows Defender and also disable some of the features from BitDefender to reduce the resources used;

- either uninstall BitDefender Antivirus Pro 2011 and install a previous version (in your case I would recommend you to install the 2009 version of BitDefender).

If you have a 7 digits key, we can change it and provide you with a new key, a key usable with previous versions of BitDefender as the keys for 2011 are to be used only with the 2011 version.

Kind regards,