Vsserv.exe Hogging Cpu

katsmeow
katsmeow
in Slowdown

Hello,


I've had this problem for awhile, but it's getting drastically worse.


My CPU is always running at 100%, even with zero applications open and all unnecessary processes turned off. The culprit, according to Task Manager, is vsserv.exe, which runs at 99 by itself, or lower if something else is running (but always at a number high enough to max out the CPU).


I am running BitDefender Antivirus 2011. Have been a loyal customer since 2009 version.


Computer specs:


Dell DIM2400 Pentium 4 2.20 GHz


Windows XP Service Pack 2


2 GB RAM


75GB HD, over 50GB free


Virtual memory set at 3069MB


Everything constantly runs slowly, if at all. Quickbooks, a memory hog of its own, takes 5-10 minutes to open. Never used to.


Thanks!


Eric

Comments

  • nikki605
    nikki605 ✭

    I am running BDAV 2011 on a similar speced WinXP PC (see link to the specs in my signature) but I have SP3 installed. Have you tried to upgrade WinXP to SP3? I would strongly recommend it.


    Also, this type of problem with vsserv.exe is most commonly caused by running multiple security programs. Do you have any other security programs installed or have you recently uninstalled any?


    Regards,

  • ma_rule@hotmail.com
    ma_rule@hotmail.com

    i don't think what you suggested is Eric's problem Gary. i am running Windows Xp Pro Sp3 with one anti-virus program and i have the same problem.

  • nikki605
    nikki605 ✭

    You could be correct, but we always try to start with the most frequent causes of such issues to eliminate them first.


    Regards,

  • katsmeow
    katsmeow

    Hi Gary,


    Thanks for your response.


    I don't want to upgrade to SP3. I don't remember the exact reason, but I remember when it was first offered by Microsoft, there was a valid reason for me not wanting to upgrade. If it was a requirement to running the software, I honestly never would have upgraded from 2009.


    I have no other security programs at all. The only programs that have ever been installed were BitDefender AV 2009 and 2010.


    Any other ideas?


    Thanks,


    Eric


    I am running BDAV 2011 on a similar speced WinXP PC (see link to the specs in my signature) but I have SP3 installed. Have you tried to upgrade WinXP to SP3? I would strongly recommend it.


    Also, this type of problem with vsserv.exe is most commonly caused by running multiple security programs. Do you have any other security programs installed or have you recently uninstalled any?


    Regards,

  • nikki605
    nikki605 ✭

    While it's true that the BD minimum system requirements state WinXP SP2, it is no longer supported by Microsoft and you are no longer receiving the latest Microsoft security updates. So as a general rule, we always recommend users upgrade to SP3 for their own benefit.


    Please follow the procedure below to have BD tech support investigate your issue further.


    1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.


    2. Click on Start and then choose My Computer/Computer.


    3. Browse to:


    C:\Program Files\BitDefender\BitDefender 2011


    - considering that BitDefender was installed on the default C partition


    4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator


    5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish


    6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)


    7. Reconnect your internet cable (only after you have moved the file to the new location)


    8. Upload the created file HERE


    9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.


    10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.


    It may take several days for them to analyze the files and respond depending on their workload, so please be patient.


    Regards,

  • katsmeow
    katsmeow

    I got to Step 5, no problem. It's been sitting on "Gathering Information..." "Current Operation - Executing tools" for over 20 minutes and the Progress bar has yet to move even 1 pixel. Is that normal?


    While it's true that the BD minimum system requirements state WinXP SP2, it is no longer supported by Microsoft and you are no longer receiving the latest Microsoft security updates. So as a general rule, we always recommend users upgrade to SP3 for their own benefit.


    Please follow the procedure below to have BD tech support investigate your issue further.


    1. First please unplug the Internet cable from your computer or disable the Wireless adaptor if you are using one. This prevents the supporttools files from being automatically uploaded.


    2. Click on Start and then choose My Computer/Computer.


    3. Browse to:


    C:\Program Files\BitDefender\BitDefender 2011


    - considering that BitDefender was installed on the default C partition


    4. Double-click on the supporttool.exe file - if you are using Vista or Windows 7, right-click on the supporttool application file and select Run as Administrator


    5. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish


    6. A file will be created on your desktop. Please move it to a location of your choice (i.e. move it on your c:\ drive)


    7. Reconnect your internet cable (only after you have moved the file to the new location)


    8. Upload the created file HERE


    9. Include a detailed description of the issue you are encountering and a screenshot of the error message, if there is one.


    10. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your PC - exact symptoms, hardware (CPU type/speed, Memory installed, etc.), OS and version, 32-bit or 64-bit, any other security software installed or previously uninstalled. Any other relevant configuration information.


    It may take several days for them to analyze the files and respond depending on their workload, so please be patient.


    Regards,

  • nikki605
    nikki605 ✭

    If the SupportTool does not complete normally, then download and run this standalone tool.


    1. Download this file: http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe


    2. Locate and open 'Sysdump.exe'


    3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.


    4. The result will be the file called 'SYSDUMP.TAR' and will be located in the same folder where you ran sysdump.exe from.


    5. When you have the sysdump.tar please upload it HERE


    6. Send a PM (Private Message) with the download link to DanyDan of tech support. Include a link to this topic and give him as much detail as possible about your problem symptoms. Also provide any other relevant configuration information.


    Depending on their workload, it may take several days for them to respond.


    Regards,

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