[resolved] Anti-virus Shuts Down Xp When Trying To Install

redbourn

Hi,

I downloaded anti-virus today and after several minutes scanning for viruses before installation, my XP machine shuts down.

Any help would be much appreciated.

MIchael

Unknown

Hello,

Since you have issues installing BitDefender, please follow the steps below and send me the generated log file so I can provide you with the appropriate resolution:

1. Download the file below:

http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe

2. Locate and open 'Sysdump.exe'

3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.

4. The result will be the file called 'SYSDUMP.TAR'

5. When you have the sysdump.tar please upload it HERE

6. Include a DETAILED description of the issue you encounter: reproduce the steps you take until the issue occur and, if possible, enclose a screenshot of any error message you receive.

7. Send me a PM (Private Message) with the download link and one for the topic you started.

Looking forward to your answer!

Regards,

redbourn

Thanks for the reply.

The problem turned out to be overheating!

The processer was covered in hardened dust.

All is well now thanks,

Michael

Hello,

Since you have issues installing BitDefender, please follow the steps below and send me the generated log file so I can provide you with the appropriate resolution:

1. Download the file below:

http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe

2. Locate and open 'Sysdump.exe'

3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.

4. The result will be the file called 'SYSDUMP.TAR'

5. When you have the sysdump.tar please upload it HERE

6. Include a DETAILED description of the issue you encounter: reproduce the steps you take until the issue occur and, if possible, enclose a screenshot of any error message you receive.

7. Send me a PM (Private Message) with the download link and one for the topic you started.

Looking forward to your answer!

Regards,

nikki605

Glad you were able to resolve your issue. You reminded me that I should probably open my tower case and blow out the dust... It's been a while.

Feel free to start a new topic if you have any other issues.

Resolved - topic closed.

Regards,