Vsserv.exe Eating My Cpu

I was on BD AV 2010 and started having issues with vsserv.exe taking over 50% and sometimes as much as 99% of the CPU. I hadn't changed hardware or OS lately. I started the upgrade to BD AV 2011, and ran into an error. So I downloaded the uninstall tool and used it. Then I installed BD AV 2011. But I still have trouble with vsserv.exe taking so much cpu that the machine is unusable. That is not the way I want to make my machine safe. PC info: Win XP, Pentium Dual CPU (E2180) @2.00 GHz, 3.25 GB or RAM. I also tried turning off features that might slow it down. Turned off vulnerability scan, turned off search advisor, turned off identity control, turned off antiphishing. None of those made a difference. Turned on Game Mode. Didn't make a difference. Please help.

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unknown

Hello,

In order to be able to first identify the cause of the issue you encounter you will need to generate a log file using the tool we provide called 'SupportTool'. The tool is located in the BitDefender installation folder. Default path:

C:\Program Files\BitDefender\BitDefender 2011\

[how to create SupportTool log file]

Follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.

Looking forward to your answer!

dmoseley

Hello,

In order to be able to first identify the cause of the issue you encounter you will need to generate a log file using the tool we provide called 'SupportTool'. The tool is located in the BitDefender installation folder. Default path:

C:\Program Files\BitDefender\BitDefender 2011\

[how to create SupportTool log file]

Follow the steps explained in THIS article then send me a PM with the generated log file along with a detailed description of the issue you encounter and the link to this topic.

Looking forward to your answer!

I tried. I ran the support tool, but vsserv.exe started cranking up. The PC became unresponsive. I left it overnight, but the support tool never finished. Other ideas?

dmoseley

I tried it again. Left it running 24 hours. It still didn't finish. If I have to uninstall BD just to run the tool to figure out why it's not working, I'm not coming back. I remember when this software just worked. Something has gone wrong with BD.

unknown

Hello,

Please use this additional tool:

1. Download this file:

http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe

2. Locate and open 'Sysdump.exe'

3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.

4. The result will be the file called 'SYSDUMP.TAR'

5. When you have the sysdump.tar please upload it HERE

6. Include a DETAILED description of the issue you encounter: reproduce the steps you take until the issue occur and, if possible, enclose a screenshot of any error message you receive.

7. Send me a PM (Private Message) with the download link and one for the topic you started.

Looking forward to your answer!

dmoseley

Hello,

Please use this additional tool:

1. Download this file:

http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe

2. Locate and open 'Sysdump.exe'

3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.

4. The result will be the file called 'SYSDUMP.TAR'

5. When you have the sysdump.tar please upload it HERE

6. Include a DETAILED description of the issue you encounter: reproduce the steps you take until the issue occur and, if possible, enclose a screenshot of any error message you receive.

7. Send me a PM (Private Message) with the download link and one for the topic you started.

Looking forward to your answer!

Okay, I ran the sysdump.exe. It ran without the vsserv.exe taking over the cpu. I've sent the PM with the info. Hope to hear back soon.

unknown

Hello,

The log is not complete Please run the Sysdump.exe again.

Make sure you FIRST delete the previous log file. DO NOT OPEN the sysdump.exe file when downloading, FIRST SAVE it on your PC, in a location of your choice (i.e. the Desktop).

When the download is complete, open the saved file and WAIT for the black window that appears to disappear, then the log will be completely generated.

If running the tool again did not produce the file mentioned above (NOTE that you will need to open the Sysdump.tar using WinRAR or WinZIP) I would like to look deeper myself into the issue and troubleshoot it on the spot in means of a remote session. I have sent you the details in a PM (Private Message).

Looking forward to your answer!

dmoseley

I re-downloaded the sysdump.exe and re-ran it. I've uploaded the sysdump.tar. Looking forward to hearing from you.

dmoseley

It can work fine for quite a while. But somethings seem to trigger vsserv.exe to go crazy. Like today it was fine until I tried installing VirtualBox. Then vsserv took 99% of the cpu. I even stopped the install, but vsserv didn't let go. It held on until I rebooted the PC.

unknown

Hello,

I'm afraid I have bad news. The logs are still not generated. I have one last try with the third and last tool I have available:

1.Please find attached siw.zip at

http://www.gtopala.com/download/siw.exe

Save it on your computer, extract its content and open it.

2. After the SIW program is opened please click on the left side of the window on File.

3. Choose "Create Report File"and then choose "HTML".

4. A new window will appear and you will be asked where you want to save the report . Choose your Desktop then click on Save.

5. Please wait a few seconds until the report is created then look on your desktop after a report that should look like "SIW_20...";

If this also fails, I believe the fastest way to understand what is going on with your PC is by performing a remote session. I've sent you the instructions via PM. Please reply with your decision.

Looking forward to your answer!

dmoseley

I downloaded siw.exe, ran it, and uploaded the report. I sent you a message with the info about the report. I hope this helps!

unknown

Hi,

The logs can be now analyzed. I have found the following:

- you only have Windows XP with Service Pack 2 installed >> one of system requirements for BitDefender 2011 is Windows XP with Service Pack 3 installed;

- install the latest service pack as explained in the Microsoft article below and then repair BitDefender. Let me know if the issue persist.

http://support.microsoft.com/kb/322389

Kind regards,

dmoseley

I had tried to apply the XP SP3 since it came out. It never worked. So I gave up on Bitdefender, uninstalled it. Installed a different vendor's AV product. And it prompted me to install XP SP3. I gave it a try, and it successfully applied.

Bitdefender worked great for me for 3+ years, but it wasn't worth any more effort to try to get it to work. Bye.

unknown

We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.

Thank you for taking the time and please do not hesitate to contact us if you need further details from us. Sorry to see you go.