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Where Did The File Vault Go?

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swankathy2
swankathy2
in Others

I just sent an e-mail to customer support regarding this problem, but in all reality, I CANNOT wait 2 days for a response.


I've been a Bit Defender customer for at least 3 years and happy with the product until now. My problem is that I have all of my sensitive information locked in a Bit Defender file vault that is now completely inaccessible to me after I upgraded to BitDefender 2011. Apparently this feature has been removed from the product - without any warning whatsoever. On top of it all, prior to removing the 2010 product (which expired today) and installing the 2011 product, I contacted Tech Support and specifically asked what I should do about the file vault to be sure I could access it after installing the new product. I was told that I could "still use my file vault with no problem" after uninstalling 2010 and installing 2011. This was from somebody named Bogdan Dobre, BitDefender Technical Support Engineer.


In my mind, this is just SO UNACCEPTABLE. Backward compatibility is a major issue for any software product. Something so important as the File Vault just DISAPPEARING and being rendered inaccessible in beyond negligent.

Comments

  • Unknown
    Unknown
    Options

    Hello,


    You should read the products description more carefully. Is it mentioned that the Internet Security 2011 do NOT contain the File Vault feature as the previous version of the same product, BitDefender Internet Security 2010.


    Furthermore please note that it's not always 48 hours that you need to wait for an answer. The average response time is 48 hours, that means that you may receive an answer even in matter of minutes.


    A colleague of mine from Sales will contact you shortly with more details about your query.


    You may find 2 days a very long time to wait for an answer however, with all due respect, your query is not a considered as a life and death matter therefore I truly believe that you can live without the File Vault for 2 days or less until you get an answer from us.


    Last but not least keep in mind that most of our competitors are providing paid Customer Care and the average response time is the same, even longer so I do think that your frustration is unjust.


    If you have any further queries feel free to contact us anytime!


    Kind regards,

  • George R.
    George R.
    Options

    Hello Kathy,


    Please check your Inbox :)


    Thank you!

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