Unknown My Product Paswword

luongapl

I wanna change some settings, but I can't. The Product want a password which I don't set. My ticket ID:201107071006666. How can I know the password product or maybe reset to the new one I set?

Best Regards!

P.S:

My OS: Windows 7 Ultimate 32bit

Product: BitDefender Total Security 2011

unknown

Hello,

I see my colleagues have sent you already the tool to reset the product password as I could read in the ticket ID: 201107071006666.

The download link for the tool is:

http://www.bitdefender.com/files/Knowledge...ord_removal.exe

Please note that you need to be be logged in with an administrator account and boot in Windows Safe Mode BEFORE using the tool.

[how to start Windows in Safe Mode]

If Windows is the only operating system installed on your computer, start into Windows Safe Mode with these instructions:

* If the computer is running, shut down Windows, and then turn off the power

* Wait 30 seconds, and then turn the computer on.

* Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.

* Ensure that the Safe mode option is selected.

* Press Enter. The computer then begins to start in Safe mode.

* When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.