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Unknown My Product Paswword
I wanna change some settings, but I can't. The Product want a password which I don't set. My ticket ID:201107071006666. How can I know the password product or maybe reset to the new one I set?
Best Regards!
P.S:
My OS: Windows 7 Ultimate 32bit
Product: BitDefender Total Security 2011
Comments
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Hello,
I see my colleagues have sent you already the tool to reset the product password as I could read in the ticket ID: 201107071006666.
The download link for the tool is:
http://www.bitdefender.com/files/Knowledge...ord_removal.exe
Please note that you need to be be logged in with an administrator account and boot in Windows Safe Mode BEFORE using the tool.
[how to start Windows in Safe Mode]
If Windows is the only operating system installed on your computer, start into Windows Safe Mode with these instructions:
* If the computer is running, shut down Windows, and then turn off the power
* Wait 30 seconds, and then turn the computer on.
* Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
* Ensure that the Safe mode option is selected.
* Press Enter. The computer then begins to start in Safe mode.
* When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.0
