Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

One Gigabyte In C:\program Files\shared Documents\?

Options

My C: drive is only 10 Gigabytes big and i just found that BitDefender Internet Security 2011 has 960MB in C:\Program Files\Shared Documents\BitDefender.


I installed BitDefender in the drive F:\ where are only 202mb.


So, why is that big amount of data on C:\ after installed the program on my F:\ drive to avoid filling my C:\ drive? Can i move these files somehow? Or can i delete them? I really need that space on C:\, it's 10% of the total capacity of that drive.


Otherwise it's great software, but that stuff is baffling. Why even bother with offering a custom location if the main part is still on the C:\ drive? <img class=" />

Comments

  • Which Windows OS - XP, Vista or 7? 32-bit or64-bit?


    I have BD Antivirus Pro installed on a WinXP 32-bit and a Win7 64-bit PC and neither one even has a C:\Program Files\Shared Documents\ folder. There may be a difference with Internet Security.


    What are some of the file names in that sub-folder?


    Regards,

  • There are these folders in C:\Programme\Gemeinsame Dateien\BitDefender (i translated it into english due to my german windows installation) in my Windows XP SP3 installation.


    BitDefender Arrakis Server 2.87MB


    BitDefender Firewall 604KB


    BitDefender Threat Scanner 705MB


    SetupInformation 246MB


    LinkInstaller.exe 97.9KB

  • coolcool1227
    Options

    Actually the folder "BitDefender Threat Scanner" contains subfolders having Virus signature database which occupy so much space and this space increases during update and decrease again after completion of updates but even then this occupied space is greater than 400 MB.

  • But why is it on drive C:\ when i installed BitDefender to drive F:\ to save space on drive C:\, is there any way to move it? Why does BitDefender ignore my choice to use a different drive without even asking me? Why saving them on C:\? Why not use the installation folder?

  • lutz
    edited July 2011
    Options

    Deleted. Misunderstood something.

  • Please, i want this fixed. How can i move these files without BitDefender going bananas?

  • Unknown
    edited July 2011
    Options

    Hello,


    Cathulhu: It's not possible to move/change the content of the BitDefender Threat Scanner. The reason why is writing files on C is because the folder Common Files is also on the same drive. The content of the folder is not something to be modified by regular users or you can risk damaging BitDefender and its scanning engines (Real Time Protection, AVC, IDS, Parental Control).


    This is one of the reasons why one of BitDefender system requirements is to have at least 600 MB available hard disk space (recommended requirements).


    BitDefender is keeping also a backup of previous signatures. The size of the folder can't be lowered.


    Kind regards,

  • Hello,


    Cathulhu: It's not possible to move/change the content of the BitDefender Threat Scanner. The reason why is writing files on C is because the folder Common Files is also on the same drive. The content of the folder is not something to be modified by regular users or you can risk damaging BitDefender and its scanning engines (Real Time Protection, AVC, IDS, Parental Control).


    This is one of the reasons why one of BitDefender system requirements is to have at least 600 MB available hard disk space (recommended requirements).


    BitDefender is keeping also a backup of previous signatures. The size of the folder can't be lowered.


    Kind regards,


    Great, so changing the install location to save space on C:\ was just plain stupid. Really great. That really lowers my opinion about BitDefender if it does things like that behind my back. I bought a license because i liked the way i could configure it to my needs.


    P.S.: I'm not a regular user, i grew up with MS DOS and went through several Windows versions. I learned a thing or two about computers.

  • Unknown
    edited July 2011
    Options

    Hello,


    We are talking about two different things. One is the installation location of BitDefender, location that you can set anywhere on your hard drive, and a second folder, in Common Files folder, folder associated with the Operating System and the configuration / drivers files stored to be accessed at a later time.


    Please read the info below related to the Common Files folder under Windows XP. For more information about this folder please contact Microsoft Customer Care.


    In order to save space on the C drive, you can choose to install BitDefender in a different location, however, the files stored in the Common Files folder can't be deleted/modified nor their location changed.


    C:\Program Files\Common Files...


    The Common Files folder contains files shared with the Microsoft applications.


    Microsoft Data Access Components (MDAC)


    Per Microsoft: The MDAC 2.5 stack can be broadly categorized into the ActiveX Data Objects (ADO), OLE DB, Open Database Connectivity (ODBC), Remote Data Services (RDS), Microsoft Jet, and Microsoft Visual FoxPro® components. These components are highly dependent on one another. For example, ADO components are nonfunctional without the ODBC core, OLE DB core, and the back-end database's OLE DB provider or ODBC driver.


    Here's just a little more information:


    OBDC Database drivers. ODBC is a programming interface that enables applications to access data in database management systems that use Structured Query Language (SQL) as a data access standard. Open DataBase Connectivity (ODBC) is an Application Programming Interface (API) that allows a programmer to abstract a program from a database. When writing code to interact with a database, you usually have to add code that talks to a particular database using a proprietary language. If you want your program to talk to an Access, Fox and Oracle databases you have to code your program with three different database languages.


    The Structured Query Language (SQL) is a computer language for accessing and manipulating databases. The version of SQL created by Microsoft is called Jet SQL and it is the database engine behind Microsoft's Access. Jet SQL is not designed to manage a database. It is used to retrieve information from a database. Jet SQL, by itself, cannot create a database and cannot manage security. This is where the Microsoft Data Access Object (DAO) enters the scene. DAO contains libraries which are designed to manage databases. You can use Jet SQL without DAO, but you are limiting your options to handle the data. With DAO you can create a database and manage security. The value of Jet SQL (and DAO) is that it allows the developer to add databases to an active Website.


    That really lowers my opinion about BitDefender if it does things like that behind my back


    - ALL software that are sharing files with the OS will store files in that Common Files folder. That includes games and applications so this is NOT something associated to BitDefender so I do find your sentence unjust and misleading.


    I hope this clear things for you and answer your query. If you have any further questions do not hesitate to contact us anytime!


    Regards,