Win7 64bit Ipod Synch Bsod

jcemelli

I recently purchased the 2011 Total Security product and installed it on my win7 64bit machine -- since then I have not been able to synch my ipod to my PC. Within a few seconds of plugging it in I get a blue screen. The synch was working previously with out a problem. I noticed another user in this forum was having the same issue with a Vista OS but I didn't see any resolution in te thead. I'm wondering if support has any info or is aware of the issue. Any help would be greatly appreciated.

Unknown

Hello,

Please provide me with the following information so I can pinpoint the cause and find a fix.

- a support tool log file generated as explained below;

- the content of the folder: C:\Windows\Minidumps - you can upload the file(s) HERE or HERE then either post the download links here or send me a PM with the links including the link to this topic for faster tracking.

Looking forward to your answer!

Regards,