Installation Error

miscreant_ghost

Hi, I get the following error message during installation, What should I do?

Thanks in advance

/applications/core/interface/file/attachment.php?id=8151" data-fileid="8151" rel="">sysdump.txt

Unknown

Hello,

What BitDefender product are you trying to install ? What is your Internet connection type ? What Operating System are you using ?

Right click on the installation kit file and select "Properties". Post a screenshot of that window.

Regards,

miscreant_ghost

Hello,

What BitDefender product are you trying to install ? What is your Internet connection type ? What Operating System are you using ?

Right click on the installation kit file and select "Properties". Post a screenshot of that window.

Regards,

Thank you for your reply:

-BitDefender Internet Security 2012

-512kb

-Windows Seven Ultimate

Math_Matei

Hello,

tries to install BIS2012 using this kit.

Your connection is rather small, it will take some more.

coolcool1227

Also read this article.

miscreant_ghost

not worked:(

Unknown

Hello,

In order to troubleshoot the issue you are encountering please send us the following:

1. A Support Tool log;

2. A screenshot displaying the error (if applicable);

[how to GENERATE A STANDALONE SUPPORT TOOL LOG]

. Save and extract the Bitdefender_Supporttool tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge...Supporttool.exe

. Double-click on the Bitdefender_Supporttool.exe file (if you are using Vista or Windows 7, right-click on the Bitdefender_Supporttool application file and select "Run as Administrator");

. Fill in the required information and press the "Next" button (make sure you use a valid email address and include a detailed description of the issue you are encountering);

NOTE! If you want to reproduce the issue and enable additional logging you will have to restart the computer and then use the Support Tool again after reproducing the issue to complete the data gathering;

. A file will be created on your desktop (BDSP_*);

. Upload the results to one of the online file hosting servers mentioned below or use one of your own:

http://www.sendspace.com

http://www.rapidshare.com

http://www.mediafire.com

[how to CAPTURE A SCREENSHOT]

. When you want to capture the content of the screen press the "Print Screen" key on your keyboard ("Print Screen" is usually located at right top of the keyboard); At this step we can't notice any effect as the picture is copied into Windows's Clipboard;

NOTE! Some laptops might require pressing the "Fn" and the "Prnt Scrn" keys at the same time in order to capture a screenshot;

. Open a graphic editing application (we recommend using the standard Paint program that comes with every Windows installation from: "Start" > "Programs" > "Accessories" > "Paint");

. Paste the picture in a new Paint document (using "Edit" > "Paste");

. Save the file in JPEG format (as BMP format is too big to send by email) to a location of your choice (use "File" > "Save as..." and set "Save as type:" to "JPEG") and attach it to this topic.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Kind regards,

linkgj

Hello,

In order to troubleshoot the issue you are encountering please send us the following:

1. A Support Tool log;

2. A screenshot displaying the error (if applicable);

[how to GENERATE A STANDALONE SUPPORT TOOL LOG]

. Save and extract the Bitdefender_Supporttool tool to a location of your choice:

http://www.bitdefender.com/files/Knowledge...Supporttool.exe

. Double-click on the Bitdefender_Supporttool.exe file (if you are using Vista or Windows 7, right-click on the Bitdefender_Supporttool application file and select "Run as Administrator");

. Fill in the required information and press the "Next" button (make sure you use a valid email address and include a detailed description of the issue you are encountering);

NOTE! If you want to reproduce the issue and enable additional logging you will have to restart the computer and then use the Support Tool again after reproducing the issue to complete the data gathering;

. A file will be created on your desktop (BDSP_*);

. Upload the results to one of the online file hosting servers mentioned below or use one of your own:

http://www.sendspace.com

http://www.rapidshare.com

http://www.mediafire.com

[how to CAPTURE A SCREENSHOT]

. When you want to capture the content of the screen press the "Print Screen" key on your keyboard ("Print Screen" is usually located at right top of the keyboard); At this step we can't notice any effect as the picture is copied into Windows's Clipboard;

NOTE! Some laptops might require pressing the "Fn" and the "Prnt Scrn" keys at the same time in order to capture a screenshot;

. Open a graphic editing application (we recommend using the standard Paint program that comes with every Windows installation from: "Start" > "Programs" > "Accessories" > "Paint");

. Paste the picture in a new Paint document (using "Edit" > "Paste");

. Save the file in JPEG format (as BMP format is too big to send by email) to a location of your choice (use "File" > "Save as..." and set "Save as type:" to "JPEG") and attach it to this topic.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Kind regards,

Ok. I have followed the instructions above and it created this link:

http://www.sendspace.com/filegroup/sX3OI%2...W%2F1h%2FZ%2FSA

Please help! Thanks

rootkit

Hello

Please reupload the files on the server. I can not download that log.

Thank you for your time.

ctobias26

Hello,

I recently read a closed topic in the forums. I was hoping you could help with this issue?

Please let me know if you are able to assist.

I have followed your instructions and posted the link below.

Looking forward to your response.

Regards,

Cerlyn T.

http://www.mediafire.com/download/sgxnaiq7...11_22_20_16.zip

http://www.mediafire.com/view/q5cioxw4julrhyi/Untitled.png