Trying To Request A Refund
Hello,
For the past several days, I have been trying to request a refund of my BitDefender 2012 software that I purchased through BitDefender.com. I have made several email attempts, as well as waiting a few days for a reply, in order to get confirmation of cancellation for my account. I realize that there are some support personnel here, who can help me resolve this problem.
The reason that I am cancelling, today, is because I cannot get BitDefender to work with my computer properly, as BitDefender constantly bogs down my system resouces. I have done many attempts, for which I will explain what I did and the result(s).
1. Decrease anti-virus protection in order to speed the computer. Changed from high-priority settings to medium-priority settings until I finally went to low-priority settings with only moderate increase in speed.
2. Added an additional four gigabytes of RAM, ontop of already four gigabytes of RAM, to bring the total count of RAM to eight gigabytes. The result was still no better performance from the computer.
3. I decided to see if another application was causing the significant slowdown in the system, so I decided to go into MSCONFIG and disable all services (except Microsoft and BitDefender services) and stop all start-up programs, except for BitDefender. The result was still the same for surfing on the web, computer start-up lag time, and accessing folders and documents - slow response.
4. My last ditch effort to finally try and make BitDefender work with my computer was by going into safe mode with networking enabled. While in safe mode, I had BitDefender running, but only noticed that I got a minor increase in performance, which I suspect was due to all other services and start-up programs being disabled.
This are the steps I have taken to accurately assess that BitDefender was the culprit of the recent slowdown in my computer, and I have taken the necessary actions to try to speed it up. With that said, I have thrown in the towel, and would like some help in getting a refund of my money. If someone can help me do this, I would greatly appreciate your time and effort on this issue.
My computer specs:
Processor: E8400 3.0 Intel Core 2 Duo
RAM: 1066 DDR2 SDRAM at eight gigabytes total capacity
H.D.D.: 7200 RPM, 500 GB
Motherboard: Asus P5K-E WiFi
Graphics card: GeForce GTX 285
P.S.U.: 750 Watt
Once more, I would appreciate any help, and thank you for taking the time to read my message, today.
- Tyler
Please note
The account associated with me is under the email address of stargXXXXXXXas@woh.rr.com
Comments
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Hello,
First and foremost I have edited your email address. Not recommended to publish it in a public topic.
Second, I've tried to locate any support requests associated with your email address and found a new ticket dated 2 days ago. I have sent your request to one of my colleagues from Sales. She has sent you an email with info regarding your refund request.
Your ticket ID is: 201108171003172.
Furthermore regarding the issue you encounter please follow the steps below if you wish to further investigate.
1. Download this file:
http://www.bitdefender.com/files/Knowledge...ile/sysdump.exe
2. Locate and open 'Sysdump.exe'
3. A command prompt window will appear on your screen. Please note that the information gathering process can take several minutes therefore please wait until the window disappear by itself.
4. The result will be the file called 'SYSDUMP.TAR'
5. When you have the sysdump.tar please upload it HERE
6. Include a DETAILED description of the issue you encounter: reproduce the steps you take until the issue occur and, if possible, enclose a screenshot of any error message you receive.
7. Send me a PM (Private Message) with the download link and one for the topic you started.
If you do not wish to continue investigating simply ignore the steps above and wait for my colleague's answer via email.
Looking forward to your answer!
Best regards,0
