[resolved]Trying To Install Bdis 2012 Dutch Version: Failure

Erik074

I wanted to upgrade from BDIS 2011 (64 bit NL) to BDIS 2012 (64 bit NL). I purchased a new license key an downloaded a package of 245MB succesfully. During install my previous version of BD needed to be uninstalled, so it happend. After a required reboot the setup of BDIS 2012 went on. But... when I tried to enter my license key a pop-up message appeared: 'there was an error of downloading some install files. what would you like to do'? (translated from Dutch, don't know exactly the English dialog...).

Long story short, after clicking continue I was able to enter my license key, but then the installation stopped because there was no internet connection, try again later. (but I obviously have one...).

Solutions I've tried: Uninstalled manually using the Uninstall-tool (during live chat...), Un-blocked the installation file (245MB), downloading-during-installation method from a small app. 800kB file (no internet connection). Emptied my %temp% folder with remaining BD files, disabled software that could interfere (like Tune-up Utilities an Wyse browser)...

At last I (accidentally) downloaded the US-EN version and guess what? Installation went well. In a couple of minutes I had BDIS 2012 installed! But, of course, I want the Dutch version properly to be installed instead of the US-EN version.

system specs: running Windows 7 Pro 64 bit on a Intel Core2Duo CPU @ 2,66GHz with 4 GB RAM

Unknown

Hello,

You should have installed it using the online installation kit from the link below:

http://download.bitdefender.com/windows/in...r_isecurity.exe

The issue you encountered was due to the fact that the previous registration details were not removed upon uninstalling the 2011 Dutch version.

Can I please see a screenshot of the error in Dutch or tell me the exact message displayed? I'm speaking it so no worries about the translation

disabled software that could interfere (like Tune-up Utilities an Wyse browser)

- how exactly you did that? Considering that you are talking about a security solution, most of the times simply disable an option in the particular software will not also remove the associated drivers so you will have a conflict between the two drivers providing real time protection.

I can assist you in installing the Dutch version. Sent you further instructions via email. Your ticket ID is: 201109041003953.

Looking forward to your answer!

Erik074

Hello,

You should have installed it using the online installation kit from the link below:

http://download.bitdefender.com/windows/in...r_isecurity.exe

The issue you encountered was due to the fact that the previous registration details were not removed upon uninstalling the 2011 Dutch version.

Can I please see a screenshot of the error in Dutch or tell me the exact message displayed? I'm speaking it so no worries about the translation

- how exactly you did that? Considering that you are talking about a security solution, most of the times simply disable an option in the particular software will not also remove the associated drivers so you will have a conflict between the two drivers providing real time protection.

I can assist you in installing the Dutch version. Sent you further instructions via email. Your ticket ID is: 201109041003953.

Looking forward to your answer!

First about disabling some software: I read on some forums about some software that could interfere. So I disabled it using Taskmanager and ending the process. But after all, it didn't matter running these software or not. I already ran the Uninstall tool before installing the new version of BD, somehow, some files couldn't be uninstalled so maybe that's were the problem is...

I've uploaded to screenshots, so I hope this will help.

Unknown

Hi,

Please check your email. You've got an answer in response to the ticket ID: 201109041003953 sent by me on

09/10/2011 19:48:35.

Regards,

Erik074

Hi,

Please check your email. You've got an answer in response to the ticket ID: 201109041003953 sent by me on

09/10/2011 19:48:35.

Regards,

This is the only mail I've got:

Erik074,

DanyDan has just posted a reply to a topic that you have subscribed to titled "Trying To Bdis 2012 Dutch Version: Failure".

The topic can be found here:

http://forum.bitdefender.com/index.php?sho...view=getnewpost

There may be more replies to this topic, but only 1 email is sent per board visit for each subscribed topic. This is

to limit the amount of mail that is sent to your inbox.

Unsubscribing:

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Regards,

The BitDefender Forum team.

http://forum.bitdefender.com/index.php

When clicking the link, I'm directed to the message I quoted, so I cannot find an answer...

svbk

I'm having this problem too. Waiting for DanyDan to remote to my desktop. Hopes that it will be successful.

Erik074

I'm having this problem too. Waiting for DanyDan to remote to my desktop. Hopes that it will be successful.

I

I've sent a request to do a remote session today, but got no response. The session was planned today at 17.30 GMT (local time 19.30)...

Erik074

'Solved' the problem by myself. I finally decided to format my hard drive for a clean install of my OS and the Dutch version of BDIS also: no problems, installation went flawlessly.

Couldn't wait any longer for a remote session or a reply

Unknown

Hello,

I am truly sorry for the delay in answering you. I am glad you managed to solved the issue and that everything is working OK. As a compensation for the time you waited, I have extended your current license key with 2 months.

I have closed the ticket you had open with us (ID: 201109041003953). Please let us know if there is anything else we may help you with.

Best regards,