Problem With Firefox 6.0.2 And Bitdefender Internet Security
Comments
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Hello,
In order to troubleshoot the issue you are encountering please send us the following:
1. A Support Tool log;
2. A screenshot displaying the error (if applicable);
[how to GENERATE A STANDALONE SUPPORT TOOL LOG]
. Save and extract the Bitdefender_Supporttool tool to a location of your choice:
http://www.bitdefender.com/files/Knowledge...Supporttool.exe
. Double-click on the Bitdefender_Supporttool.exe file (if you are using Vista or Windows 7, right-click on the Bitdefender_Supporttool application file and select "Run as Administrator");
. Fill in the required information and press the "Next" button (make sure you use a valid email address and include a detailed description of the issue you are encountering);
NOTE! If you want to reproduce the issue and enable additional logging you will have to restart the computer and then use the Support Tool again after reproducing the issue to complete the data gathering;
. A file will be created on your desktop (BDSP_*);
. Upload the results to one of the online file hosting servers mentioned below or use one of your own:
[how to CAPTURE A SCREENSHOT]
. When you want to capture the content of the screen press the "Print Screen" key on your keyboard ("Print Screen" is usually located at right top of the keyboard); At this step we can't notice any effect as the picture is copied into Windows's Clipboard;
NOTE! Some laptops might require pressing the "Fn" and the "Prnt Scrn" keys at the same time in order to capture a screenshot;
. Open a graphic editing application (we recommend using the standard Paint program that comes with every Windows installation from: "Start" > "Programs" > "Accessories" > "Paint");
. Paste the picture in a new Paint document (using "Edit" > "Paste");
. Save the file in JPEG format (as BMP format is too big to send by email) to a location of your choice (use "File" > "Save as..." and set "Save as type:" to "JPEG") and attach it to this topic.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Regards,0 -
Hello,
In order to troubleshoot the issue you are encountering please send us the following:
1. A Support Tool log;
2. A screenshot displaying the error (if applicable);
[how to GENERATE A STANDALONE SUPPORT TOOL LOG]
. Save and extract the Bitdefender_Supporttool tool to a location of your choice:
http://www.bitdefender.com/files/Knowledge...Supporttool.exe
. Double-click on the Bitdefender_Supporttool.exe file (if you are using Vista or Windows 7, right-click on the Bitdefender_Supporttool application file and select "Run as Administrator");
. Fill in the required information and press the "Next" button (make sure you use a valid email address and include a detailed description of the issue you are encountering);
NOTE! If you want to reproduce the issue and enable additional logging you will have to restart the computer and then use the Support Tool again after reproducing the issue to complete the data gathering;
. A file will be created on your desktop (BDSP_*);
. Upload the results to one of the online file hosting servers mentioned below or use one of your own:
[how to CAPTURE A SCREENSHOT]
. When you want to capture the content of the screen press the "Print Screen" key on your keyboard ("Print Screen" is usually located at right top of the keyboard); At this step we can't notice any effect as the picture is copied into Windows's Clipboard;
NOTE! Some laptops might require pressing the "Fn" and the "Prnt Scrn" keys at the same time in order to capture a screenshot;
. Open a graphic editing application (we recommend using the standard Paint program that comes with every Windows installation from: "Start" > "Programs" > "Accessories" > "Paint");
. Paste the picture in a new Paint document (using "Edit" > "Paste");
. Save the file in JPEG format (as BMP format is too big to send by email) to a location of your choice (use "File" > "Save as..." and set "Save as type:" to "JPEG") and attach it to this topic.
We will analyze the information you sent and then reply with a possible solution in the shortest time.
Regards,
Hi i uploaded both screen shot and log file into a rar. here is the linke0 -
Hi,
The logs are incomplete. Please generate them again. Also, when you take the screenshot click on "View problem details" and then take the screenshot. Last but not least please go to the location mentioned in the details of the crash report window (the notification in the screenshot) and include in your archive the .dmp file so we can analyze it.
Regards,0
