Bdis 2012 Cannot Be Installed

engelhard

Every time I try to install BDIS 2012 I get the following error:

"Bitdefender 2012 cannot be installed on your operating system" (online/offline installation got this error)

Previous version of BDIS (2011) works fine.

sys: Win XP Pro SP3 (32bit)

cpu: AMD AthlonII X3 425

ram: 3GB

/applications/core/interface/file/attachment.php?id=8365" data-fileid="8365" rel="">sysdump.txt

Unknown

Hello,

I have created a ticket on your behalf with ID: 201109231012285. Please check your email, follow the steps and the issue should be resolved. If the issue persist please reply via email or by posting in the topic you've created.

Regards,

KhaledMB

Hi Daniel M !

I've the same problem cited above "Bitdefender 2012 cannot be installed on your operating system"

OS: Windows Developer Preview

Need your help

Thanks.

Unknown

Hello,

Khaled MB:

OS: Windows Developer Preview is Windows 8 (also currently using it) and it is not supported. Plus it's a beta stage OS. As a tip: you can right click and set the compatibility for the setup file to run as "Windows 7" and you will be able to install it however I did encounter some Security Center crashes (rarely).

Unknown

Hi Engelhard,

I have analyzed the logs you sent and noticed that you still have BitDefender 2011 installed. Use the uninstall tool below then restart the PC:

http://www.bitdefender.com/uninstall

After restart use the online installation kit file (the small one) and let me know if the same issue occur.

Last but not least I've noticed that you are using a special version of Windows XP in Polish, not a regular install with the language pack installed. Can you provide me with more details about this OS?