Can't Delete Files

bombaynori

When I try to delete files, explorer is terminated by AVC with an error(please check attached file).

Bitdefender Anti Virus Pro 2011

Windows 7 Professional 64

bombaynori

files which I tried to delete.

zips, wmvs, exes. prob 20 to 30 files.

I needed to attempt several times to delete on same files .

why does AVC terminates explorer?

I like BD, but I don't like BD which influence badly on usual operation(I just delete files).

I really don't know what kind info I should show you to solve my problem...

operabilus

files which I tried to delete.

zips, wmvs, exes. prob 20 to 30 files.

I needed to attempt several times to delete on same files .

why does AVC terminates explorer?

I like BD, but I don't like BD which influence badly on usual operation(I just delete files).

I really don't know what kind info I should show you to solve my problem...

If I watch closely the screenshot, it seems that the detected process is not Explorer.exe from Windows, but a process named "explorer .exe" (there's a space between explorer and the extension). I might be wrong, but please tell me whether the taskbar disappears when AVC detects that process.

If it is not the genuine explorer.exe that AVC kills, the behavior is normal, AVC detects a malware named "explorer .exe".

bombaynori

If I watch closely the screenshot, it seems that the detected process is not Explorer.exe from Windows, but a process named "explorer .exe" (there's a space between explorer and the extension). I might be wrong, but please tell me whether the taskbar disappears when AVC detects that process.

If it is not the genuine explorer.exe that AVC kills, the behavior is normal, AVC detects a malware named "explorer .exe".

Thanks for your reply.

Here are screenshots before and after.

bombaynori

any progress about that?

Is this issue depending on localization or my pc??

I will provide any info you need to solve it.

rootkit

Hi

Please pack this file in an archive and send me a PM with it.

C:\Windows\explorer.exe

Also, you can upload it to http://www.mediafire.com/ and send me the link.

Thank you.

rootkit

Hi

That file is genuine and it's part of Windows Operating System.

http://www.virustotal.com/file-scan/report...cff0-1319188848

Tu further investigate his issue, please send us a BDsyslog.

Please follow the instructions from this KB article:

http://www.bitdefender.com/support/How-to-...g-tool-628.html

and send me back the log over PM.

p.s.: if you can attach the file, upload it on that same file transfer websever and send me the link.

Thank you.

bombaynori

Thx. I will report when I get this error again.

rootkit

Hi Norizo

Thank you for your feedback.

Also, please note that you can upgrade to Bitdefender 2012 free of charge.

http://forum.bitdefender.com/index.php?act...f=211&id=42

Have a nice day.