Hackshield Games Crash With Bitdefender 2012

Timeofpain

I know this topic has already been issued on yet no measurements has been taken.

Since I began using BitDefender 2012 (which was about 2 weeks ago), none of the games which uses Hackshield (an anti-hacking program) are able to run. It will load for a little and then show up with an error saying that an error has occured, try and turn off your antivirus/firewall. I suspect that the firewall of BitDefender 2012 is the cause of this problem because I have scanned the whole file of the game and no malicious malware had been detected. Yet when I use the "Game Mode" button it does nothing.

When I was using BitDefender 2011, none of these problems occured. If it did, all I simply had to do was to turn on Game Mode and the problems were resolved.

The game I was running is called Maplestory by the company Nexon. All the Nexon games use Hackshield so basically none of the games work. I was hoping one of the BitDefender technical staff members can check on the firewall module coded into BitDefender 2012 and see if it's actually compatible with the Hackshield programs.

Thanks~

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?s=&...st&p=119338

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you!

Unknown

Hi Zatoichi,

Can you also provide us with more info about the Nexon games? Include a download link, the steps you take for the issue to occur along with any other info you may find useful. As soon as I will have all the details I will escalate the issue for resolution to the respectful department.

Best regards,