Quick Question: Can You Complete Turn Off Bd ?

mascherano16

Hi,

I have various problem with iTunes due to BD,

Biggest problem is that i cant make a backup of my ipod, so this means i cant update my ipod to IOS 5.0

If i could BD off, i would probs be able to update my ipod

Thnx in advance

Unknown

Hi Jon,

What exactly happens when you try to backup the iPod settings? Any error message? Which of the programs crashes or causing issues ? The iPod one or Bitdefender?

Try the following and let me know if the issue is resolved:

1. Please follow the steps below to add the software blocked by AVC into exclusions list:

Open BitDefender, go to "Settings" -> "Antivirus" tab -> "Exclusions" and click on "Excluded processes". Click on the "Add" button to add the EXE file in question so it won't be scanned/blocked by AVC. Restart the PC again to see if the issue still occur.

2. Rename AVC3.sys and AVCHV.sys from C:\Windows\System32\drivers in Safe Mode AFTER you disable the Product updates within BitDefender. To disable the product updates follow the steps below:

- from avc3.sys into avc3.old;

- from avchv.sys into avchv.old;

[how to disable Bitdefender product updates]:

1. Locate the file:

C:\Program Files\BitDefender\BitDefender 2012\update_components.xml

2. Open the file with Notepad and modify the following line:

<Product enabled="1" name="00010004000500010001000600050001" type="0" id="-1">

Basically you will modify the "1" into "0".

3. Save the file (overwrite the original XML file);

4. Restart the PC in normal mode.

5. Let me know if the issue is now resolved.

Looking forward to your answer!

mascherano16

Hi Danny,

First of all, always when i open iTunes I get ALL the pop-up screens like its the first time i use iTunes.

I always click 'don't show again', but it's there everytime.

It always forgets my setting al well (Equalizer, Apple ID,...)

For the Ipod

Most of the times i get an error message of Itunes saying that they couldnt save my backup on my pc.

I dont think any program crashes...

1. I did that already a long time ago, i added Itunes.exe to the list, but i didnt changed anything.

2. Does this have to be done in Save Mode? Because i dont really now how to do that

Regards Jon

Unknown

Hello,

Jon I would rather perform a remote to test all issues. If that's OK with you, please send me a PM with the Teamviewer credentials, your phone number and a convenient time/date when I can reach you.

Regards,