Trufos Failed To Load: Causing Computer To Crash

Options
eliotfitzroy
edited November 2011 in General

My computer has been running well since I bought BitDefender a couple of months ago but since yesterday it constantly freezes and crashes regularly. The Event log always has an error at time of crash that reads: The following boot-start or system-start driver(s) failed to load:trufos


Please can you give me a fix? This is making it impossible to work and the issues is with BitDefender. For the cost of this software I am not impressed.

Comments

  • rootkit
    Options

    Hi and welcome to our forums


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.

  • Hi and welcome to our forums


    Please follow the steps explained in the article below and send me via PM the generated log file:


    http://forum.bitdefender.com/index.php?showtopic=29927


    If you were already asked to generate the log file, disregard the message above and just post the ticket ID.


    Thank you.


    Ticket is: 201111191004492


    I had to do a complete reinstall in the end as everything stopped responding and then things started getting uninstalled! I really would like to request a refund as this software did not protect my system.

  • The support I received was unhelpful, the only thing suggested was remove conflicting Malware Bytes malware software. Problems started long before I installed Malwarebytes which I installed only as BitDefender could not find any threats and it was clear there was a virus.


    In the end I lost all my work over the past few months thanks to the trufos error associated with BitDefender 2012.


    Requesting refund and will never use this software. I recommend readers to look elsewhere if they value their files.

  • rootkit
    Options

    Hello


    We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.


    Thank you for taking the time and please do not hesitate to contact us if you need further details from us.


    Take care.