Not Resolved! Still Have Issues With Bd Antivirus Plus 2012.

Scott S.

Hey,

How do you figure that this topic is resolved? I was the one to start it! " /> I was given instructions on how to handle it. I followed it to the letter, and it still will not go into Windows 7. Oh, and yes I did the repair option, and it still did not work!

WOW! what nerve! " /> Just because someone else responds to the topic, and says they did it this way, and ALL of a sudden the topic is resolved, but you forgot that there's someone else out their who actually started the thread, and you forget about him! " /> What BS! Horrible tech. support! I'm insulted by this.

rootkit

Hi

Sorry for the misunderstanding.

You've mentioned that you contacted us before.

Could you please provide me your ticket ID?

Thank you.

Scott S.

Hi

Sorry for the misunderstanding.

You've mentioned that you contacted us before.

Could you please provide me your ticket ID?

Thank you.

Sorry for getting upset here. I don't have the ticket. I deleted it some time ago. Tech. support and I were going back and forth trying to find a solution to the issue. couldn't seem to get an answer. I gave up i guess you could say.

rootkit

Welcome back

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

Thank you.

rootkit

Hello

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

rootkit

Hi

Since we are not allowed to assist you via PM, please note that I've used your email address(the one that you used to register on Bitdefender Forum) and I've created on your behalf this ticket ID:

201112061018315

I will send you further instructions via email.

Thank you.