Customer Service

ex_bd_user

Hey there, I have contacted customer service twice via their live chat service and twice I have been promised the 5x licenses for friends. I note that the announcement is still up on the forums 12/12/11

http://forum.bitdefender.com/index.php?act...f=242&id=46

Ok so I still haven't had my licenses 7 days later, 2 deadlines that BD have given me have passed, I also note that the Live Chat option for contact has vanished, for me at least.

So are you going to honour your promotion and live chat confirmations?

"Alina: All right, in this case, you will receive an email with the 5 license keys in 24 to 48 hours. "

"Chris: You will receive the license keys in maximum 24 hours ."

I used to rave about BD, pat the coders on the back, but they are not in charge, feel free to refund me and I will happily uninstall immediately as clearly you aren't interested in sticking to your word, thank goodness I don't have a technical problem like the rest of the posters on here as I don't fancy my chances of having it resolved.

George R.

Hello ex_db_user,

I am sorry to tell you that the Safe Environment offer is only available when placing a new order. You did not place a new order, instead the subscription was automatically renewed on December 4th, 2011 through Avangate.

If I can be of further assistance, please reply to the email from Bitdefender Support that I just sent or contact me directly via P.M.

Regards,

George