System Hosed After Resume From Standby.

Pt1

I have done some very extensive testing after having this problem. All leads back to Bitdefender 2012 installation.

I upgraded from 2011 after getting an offer to get a free 6 months for free. The install went without a hitch. No problems what so ever. I routinely put my system in standby mode when I'm not using it for a while during the day. The first time I resumed from standby it took much longer then usual but I didn't pay it too much attention. A couple of days later it went into standby without a hitch but would no,t resume at all. You could hear the system turn on ok but never completely came out of it....black screen. System appeared to be running but nothing on the monitor. So, after about 6-7 minutes I just hit the reset to restart it back up. Well from that point on the system wouldn't reboot entirely kept getting stuck on the welcome screen. If I let it set on the welcome screen for about 10 minutes it would eventually get to the desktop but it was still unusable. I must have rebooted it a dozen times to no avail. I got into safe mode and tried to restore it back to a previous point but it failed to restore. (I don't even know why I let system restore even run on my systems, it has only worked 1 out of 12 times anyhow)

Now thinking it may have been something else in the system I pulled out memtest ane seagate tools and ran them all as well as check disc. No problems found. So after about 3hrs. of work the system decided to boot and seemed to be running fine. I said ok I'm tierd and went on. About two days later after a non resume from standby the system would not boot again. This time it wasn't coming back. So I took a shot in the dark and cleated the CMOS and reset my parameters in the bios and still nothing. So at this point I decided to image the drive with True Image and save it on one of my backup disks to retrieve files at a later date. I pulled the Sata cable off the primary drives and backed all the data I had stored on my secondary drive to my backup disk and turned my secondary disk into my primary bootable disk. I then used True Image to restore the first image I had made after building the system. The system booted fine with no issues. I started going to Windows update and updating the system and putting all my software back in. The whole time putting the system in standby and coming out without a problem. I had everything installed except for Bitdefender 2012. The system was running fine. So at this point I was a little curious and stut it down and put the Sata cable from my primary drive back on to see if it would reboot now. No luck, it was dead just hanging at the welcome screen forever. So I just figured that maybe the registry was hosed or something with the file system after all I had at least 3 other AV programs on this system at one time or another. Every time I switched to what I thought was a better one at the time. After installing and uninstalling so many times maybe something was now causing problems. I switched the drive back and said what the *ell and preceded with getting my system up and running.

I installed Bitdefender 2012 and all went fine as it did before. Well at least until I put it into standby again. It took about 7 minutes to come out. I was not happy at this point. What ever was going on with the other os is now going on with this one and now I have the culprit. I switched the Sata cable back over to the drive that was giving me so much problems and tried to boot it. Of coarse it did not, so I got into safe mode and tried to uninstall Bitdefender 2012 through its own uninstall and it failed after three reboots. I tried Windows add and remove to get it off and it failed. I remembered that when I first got Bitdefender 2011 it also had problems with a slow boot time after an update that came out so I had to uninstall it and turn off automatic updates until they pulled that update off their servers. They gave me an uninstall tool and I found it and used it in safe mode. It worked just fine and after that the system booted up fine ane even came out of standby without issue. I got on Bitdefender tech chat and was told that 2011 will work with the new license key and keep my extra 6 months. I installed and at this point and time it is working fine coming out of standby as well.

I don't know what 2012 is doing either going into or coming out of standby, but until they get it fixed I'll be running 2011. I think I've done enough testing. It was suggested I run their diagnostic tool but it has to be run when the system is having an issue and when I asked them how I was supposed to run the tool when the system wouldn't boot that's when it was suggested to use 2011.

Thanks

Patrick

Pt1

Update: Well I had thought that this would be the end of my problems with 2012. My daughter brought her laptop in to me with a problem she was having. I installed 2012 on her system as well and she is running Windows Vista. All the sudden she was getting Vista Validation errors saying that unauthorized changes have been made to Vista and I'd have to get Windows 7 in order to fix the problem. The first time it did it I thought it was a fluke since just rebooting it with a full power shut down and restart worked. However she had the same problem the next day.

To make a long story short, I was able to get it rebooted enough to run the Bitdefender uninstaller tool and all the problems cleared up. I just went ahead and re-installed 2011 and its been running just fine ever since. Only issue I'm having right now with 2011 is a Bitdefender Driver error in the Device manager. I will post back in the 2011 group when I get a little more information on that issue but it does seem to be running ok though.

With these problems I just going to un-install 2012 from the third system in my basement and re-install 2011. I just don't have the confidence in the newer product right now. I have three other systems ( my son's Netbook, a smaller laptop I have as a backup, and my family's main system) that I used 3 of the 5 free licenses for the AV product. I will just un-install them and I guess I'll have to purchase another software package for them. I originally had Security Shield on them but it ran out and I figured why not give the Bitdefender product a try. I figured that I would just pay the renewal when it came up and everything would be covered, but with the problems as of late, I can't afford for their systems to give them issues.

For myself, I can just play around and get things running correctly. But for them, it has to be right or I end up with a big headache.

Thanks

Patrick

Pt1

So, does anyone have a suggestion as to why 2012 is giving me such trouble with the resume from standby? If it was just the first OS I could draw the conclusion that maybe something else was going on. But to have it do it to a pretty much a clean install has me a little baffled.

Possibly:

> 2012 messing with Ram when coming out of standby?

> Maybe its not quite compatible with certain hardware?

> This system has onboard Video on this Asus Motherboard, could that be an issue?

> 2012 having an issue with a driver?

> Combination of above and messing with Windows Registry? I have had times, in the past, that resume failed, but it always rebooted fine after I reset the system. However with 2012 installed it seems to have done something causing it not to boot correctly.

Right now I'm running 2011 and it is running fine. I actually liked the 2012 interface a lot and was quite disappointed that it caused such an issue with the system when resuming from standby.

Thanks

Patrick

rootkit

Hi

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.