How Did Bitdefender Total Security 2012 Get Top Review Ratings?

grn

I thought I'd change my existing security S/W when the license expired at the end of the year. I researched what was available and chose Bitdefender Total Security 2012 as it seemed to get very good reviews. From my experience I have no idea how it achieved the scores it got - it seems to be full of multiple issues (my view seems to be backed up by some of the topics on this forum).

I bought a 3 license system, installed it on my laptop, my wife's laptop and my desktop system. My wife has to reboot anytime her laptop goes into standby mode - that is anytime she leaves it for more than about 5 minutes. My laptop does not seem to suffer from this but then again I have Vista on my laptop and my wife has XP. I haven't checked my desktop system and that may be different again as it runs Windows 7.

On my laptop, I get Windows Security Centre reporting at intervals that I have no firewall running, no virus scanner running and any attempts to start the Bitdefender firewall and virus scanner makes no difference. Yet Bitdefender reports all components are running. I also get some web sites that stop working after a time yet others are fine. The non-working sites sometimes come back but more often than not I need to reboot to restore access.

On both laptops, I need to manually request updates and manually request scans. Neither seem to happen automatically as I would expect. I also get malware reports for Toshiba (my laptop maker) S/W that are set as blocked.

I've tried to disable the Bitdefender services (as administrator) but this fails - presumably a security aspect of Bitdefender - and as a result cannot determine whether Bitdefender is the definitie cause of my problems but, then again, they only started after I installed it. In my opinion, this is the biggest pile of doggy-doo that I've had the misfortune to use. The consequence is that I am currently getting and re-installing my previous S/W - it had a few minor irritations but at least it worked and gave me confidene that my systems were indeed protected - the confidence that Bitdefender does not give me. So £40 pounds down the drain but at least I'll have some peace of mind.

rootkit

Hi

Please tell me do you have any other security solutions on those machines or leftovers?

I need some logs to investigate this.

http://forum.bitdefender.com/index.php?showtopic=29927

Thank you.

grn

Hi

Please tell me do you have any other security solutions on those machines or leftovers?

I need some logs to investigate this.

http://forum.bitdefender.com/index.php?showtopic=29927

Thank you.

Christian,

Yes I had other security solutions on my system but these were uninstalled prior to installation of Bitdefender. I have already uninstalled Bitdefender and purchased a new license for my previous security S/W and all the problems I've seen have gone.

rootkit

Welcome back.

We apologize for any negative experience you have encountered with our products or our support. Your feedback is appreciated, and will be directed to the appropriate team for review, to enable us to improve our support and services.

Thank you for taking the time and please do not hesitate to contact us if you need further details from us.

Take care.