Antivirus Plus 2012 Freezes My System

Ken R.

I upgraded from Antivirus 2011 to Antivirus Plus 2012. Now, after an hour or two, my computer freezes up. Keyboard and mouse won't respond, and System Tray clock freezes. The only way to recover is to force a reboot. This issue does not seem to occur if I turn on "Game Mode". I ran Support Tool, and have the resulting zip file.

rootkit

Hi Ken

Welcome to our forums.

Please send me a PM with the zip file.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

Ken R.

While waiting for an answer, I uninstalled Super Anti Spyware, and Spam Bully. It made no difference; the system still freezes unless I run it in Game mode.

rootkit

Hello

Have you upgraded directly to Bitdefender 2012 or have you used the uninstall tool to remove the older version first?

Thank you.

Ken R.

Hello

Have you upgraded directly to Bitdefender 2012 or have you used the uninstall tool to remove the older version first?

Thank you.

I used the uninstall tool to remove the older version first. I then installed the 2012 version.

Ken R.

I used the uninstall tool to remove the older version first. I then installed the 2012 version.

Status???

rootkit

Hello

Have you installed the latest build .36?

http://forum.bitdefender.com/index.php?showtopic=28172

Let me know if the situation is solved. Have a nice day.