I have requested a refund through Customer Support (via an online e-mail). I did not get a confirmation e-mail or any form of ticket number. Should I re-submit the request or must I just write off the purchase and view this as a learning experience?
Hello
Welcome to our forums.
Please provide the ticket ID so I can search it in the system.
Thank you.
HelloWelcome to our forums. Please provide the ticket ID so I can search it in the system. Thank you.
Christian,
As I said in my post I received no confimration e-mail through the refund request nor did I get a Ticket ID when I submitted the request.
Christian,As I said in my post I received no confimration e-mail through the refund request nor did I get a Ticket ID when I submitted the request.
I've just re-submitted the refund request through the Customer Support online form. I was thanked for submitting a ticket but no Ticket ID was given with the request. As yet, I have had no confirmation via e-mail.
I've searched in the system using the email address that you used to register on the forums. I have found your request, the ticket ID is 201201091001951.
I will forward your request to my colleague George and you will be contacted soon.
HelloI've searched in the system using the email address that you used to register on the forums. I have found your request, the ticket ID is 201201091001951. I will forward your request to my colleague George and you will be contacted soon. Thank you.
Many thanks.
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Thank you for your posts and your time.
Please let us know if you have any other questions.
Take care.
Hello grn,
As stated in the confirmation email, I have refunded your Bitdefender purchase.
Have a nice day!
George
