Bitdefender-services Not Responding
Hi Bitdefender-team!
Last saturday I installed Bitdefender on my computer. Everything was going okay.
But when I started the computer sunday Bitdefender wasn't working.
I got a little text explaining that the Bitdefender-services (vsserv.exe) are not responding.
The message recommended me to restart the computer, so I did, but it still didn't work and still doesn't.
I sended an e-mail for assistent, on sunday, but I haven't got an answer yet.
I hope I'll have more luck for respond this way, 'caus I do not know what to do to make it work again.
Thanks. Greetings,
Stéfanie
Comments
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Hi Stéfanie
Welcome to our forums.
Please follow the steps explained in the article below and send me via PM the generated log file:
http://forum.bitdefender.com/index.php?showtopic=29927
If you were already asked to generate the log file, disregard the message above and just post the ticket ID.
Thank you.0 -
Hi Stéfanie
The provided link does not point to the actual uploaded files.
A link with a file uploaded on that website should look like:
(example)
Please upload it again and make sure that the file can be download it from the server.
Send me the link via PM. Thank you.0
