Bitdefender-services Not Responding

Hi Bitdefender-team!

Last saturday I installed Bitdefender on my computer. Everything was going okay.

But when I started the computer sunday Bitdefender wasn't working.

I got a little text explaining that the Bitdefender-services (vsserv.exe) are not responding.

The message recommended me to restart the computer, so I did, but it still didn't work and still doesn't.

I sended an e-mail for assistent, on sunday, but I haven't got an answer yet.

I hope I'll have more luck for respond this way, 'caus I do not know what to do to make it work again.

Thanks. Greetings,

Stéfanie

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Hi Stéfanie

Welcome to our forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

Hi Stéfanie

The provided link does not point to the actual uploaded files.

A link with a file uploaded on that website should look like:

(example)

http://www.mediafire.com/?nv8rdr7un7xirir

Please upload it again and make sure that the file can be download it from the server.

Send me the link via PM. Thank you.