Bd Ts 2012 Events Module

I need some help in solving my Events issue in my BD TS 2012. It always remains blank even after updates and system scans are performed manually. I have opened a ticket at BD for this and it seems to be going nowhere. I have un-installed, re-installed, repaired this software as requested by the BD techs at least 3 times in 3 months. The issue remains. Anyone out there who had a similar issue which was resolved??

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