Mobile Security & Antivirus License Move To Another Account

9elsen

Hi

I am unable to connect my Bitdefender Mobile Security Premium to my MyBitdefender account.

My Tablet is the ASUS TF101 (Wi-Fi only) and it is running version 3.2.1 of Android, soon to be 4.0

My MyBitdefender account is not using my Gmail, but another mail account, and I used this MyBitdefender account as soon as I enabled Device Admin in Bitdefender Mobile Security Premium.

But when I go to the Anti-Theft on my PC on my account it does not know of my Android device/License?!

Now I can see that you can add a license key to your account, but I have not received any Key on my Bitdefender Mobile Security Premium from Android Market. Only the very long order number(The default receipt mail from Android Market for purchases).

How do I solve this?

rootkit

Hello

Welcome to our forums.

Could you please send me via PM the order ID and your email address?

DO NOT POST THESE INFORMATION ON THE FORUMS!!!

Thank you.

rootkit

Hello

Please follow these steps:

1. Log in in Android Market, go to My Applications and update Bitdefender Mobile Security.

2. Now, go to Settings - Applications - Bitdefender Mobile Security - Clear Data;

3. After this, log in in your My Bitdefender Account from your phone https://my.bitdefender.com/ and the 2 account should be merged.

Let me know if the situation is solved now.

Thank you.