Hello
having too many false positives with bitdefender I asked for a refund and have been answered that as I bought from a third party website I should contact them for a refund.
The problem is that I didn't buy from a third party website, I have never even been on the website the support tells me to contact. I ordered from the bitdefender website which directed me to bitdefender.eptimum.com, it seems to be their distributor where I live. I got no answer when I pointed that.
So my question is should I contact the overtaxed phone number I have on my invoice to try to get a refund? If this is the case I think it's a bit disapointing from a security company to redirect to third party vendors from their website as I specifically wanted to buy directly from them to avoid this kind of problem.
