Autoscan And Autopilot Always Desactivates When I Turn Off My Computer

kane99

Hello,

each time I turn off my computer, when I restart it Bitdefender says I have security issues that need to be resolved,

the autoscan is turned off, so I turn it on and by the way I turn the autopilot on also.

But they are always desactivated after I restart the computer!!

I must also say that my computer crashed just before the first time this probleme appeared! It might be a new virus! So please Bitdefender check it!

Thank you (Sorry for my english I am french..)

rootkit

Hi

Welcome to the forums.

Please follow the steps explained in the article below and send me via PM the generated log file:

http://forum.bitdefender.com/index.php?showtopic=29927

If you were already asked to generate the log file, disregard the message above and just post the ticket ID.

Thank you.

cathvalentine

I also find auto scan has been turned off every time I turn off my pc. In my case, the autopilot remains activated.

Every morning upon turning on my pc, I check Bitdefender status to find that I have one security issue, i.e., the auto scan is turned off. I press the button to resolve it, and BitDefender turns back on the auto scan.

I never received an alert about the problem with auto scan, so I don't know how long it's been turning off.

Please advise so I don't have to reset it every time I turn on my pc. I'm using BitDefender Antivirus Plus 2012 on an HP laptop, Intel i7 core, Windows 7 operating system.

Thanks.

rootkit

Hello

Welcome to our forums!

Please follow the instructions posted here and send me the logs.

http://forum.bitdefender.com/index.php?sho...st&p=137990

Thank you.

steve_jone

Hi,

Please do let us know that as stated in the above post you are able to create the logs.Please post here if you have any difficulties,we will help you with that

__________________

Science is failure in creation of life

rootkit

Hello

Please follow the steps from here and let me know if everything is OK:

http://forum.bitdefender.com/index.php?sho...st&p=143091

Take care.

shiner.cameron@gmail.com

I have been having problems with Bitdefender shutting off Auto Scan and Auto Pilot every time I restart my computer, as well.

Here is a link to the report that has been asked for that I posted on MediaFire:

Here is the link

rootkit

Hello

Did you follow the instructions from the post above?

Have a great weekend!

shiner.cameron@gmail.com

Hello

Did you follow the instructions from the post above?

Have a great weekend!

I had messaged you before but you said you couldn't help me through PM. I will PM you the logs, but they were posted in my previous post. If these are not the instructions you are referring to then no I didn't follow them.

rootkit

Hi

In order to be able to properly identify the causes for the reported situation and find a solution we will need to investigate a bit deeper.

Please follow the steps below and send us the result:

a ) Go to this page

http://technet.microsoft.com/en-us/sysinte...s/bb963902.aspx and download the autoruns file.

b ) Extract the contents of the downloaded file and run the 'autoruns.exe' file;

c ) Wait for the list to be filled with all the processes and then make sure that you have the Everything tab selected in the upper part;

d ) Click on the Disk icon right under File and chose any location folder on your computer;

e ) Save the file with a specific name (your name, computer name, a random name, which one you want) and then send me a PM with it.

If the file is too big to attach it, upload it on

http://www.sendspace.com

or

http://www.mediafire.com

and send me a PM with the download link.

We will analyze the information you sent and then reply with a possible solution in the shortest time.

Have a nice day.

didierd67

Hello,

i have the same problem, does anybody here know how to fix this?

kind regards

didierd67

Georgia

Hi didierd67, welcome!

This area of our forum concerns Bitdefender 2012 products. We kindly recommend you to upgrade for free to the new and improved Bitdefender 2013 in order to solve this issue.

Please follow the steps from this KB article:

http://www.bitdefender.com/support/how-to-...r-2013-711.html

Let me know if you need further assistance.